BlackBerry® Curve™

[cat18ca]

I set up my work email account on my phone, it's a webmail application that I use at work.  I was sending emails back and forth to one person all day, just replying to the same email and creating a thread.  Then my last email that was sent was recieved as a weird email that looked encrypted or something.. just a jumble of letters and numbers by the person I was emailing all day. Now when I send emails from that email account he doesn't recieve them whether it's from my phone or from my computer at work.  So I started emailing from my gmail account and after a few emails sent back and forth in the same thread it again sent out that weird email:

References: <CAE=8ueKrWFUoF0iQkhvzNy4gTV9DQY57e8P5yMY3Mw0x2xqEtw@mail.gmail.com><CEC5922EC3528A41874BB29DA9ED353B0CDB9407E0@Hermes.brandttractor.com><CAE=

8ueKWQb4opCBX5mf78LVA=u_erUcJM6wu9UkayZZN-Rn3NQ@mail.gmail.com><CEC5922EC3528A41874BB29DA9ED353B0CDB9407F4@Hermes.brandttractor.com><CAE=8ueJVPo+DhM7DBcozNH_wkiBoA_vsqSe0CTfk2Pva9RYkBg@mail.gmail.com><CEC5922EC3528A41874BB29DA9ED353B0CDB940807@Hermes.brandttractor.com><1986906396-1309986927-cardhu_decombobulator_blackberry.rim.net-1234074036-@b18.c31.bise6.blackberry><CEC5922EC3528A41874BB29DA9ED353B0CDB94082D@Hermes.brandttractor.com><1501913530-1309987761-cardhu_decombobulator_blackberry.rim.net-1145549266-@b18.c31.bise6.blackberry><CEC5922EC3528A41874BB29DA9ED353B0CDB9408C8@Hermes.brandttractor.com><794022531-1309990535-cardhu_decombobulator_blackberry.rim.net-1481794582-@b18.c31.bise6.blackberry><CEC5922EC3528A41874BB29DA9ED353B0CDB9408CE@Hermes.brandttractor.com><1434341670-1309990718-cardhu_decombobulator_blackberry.rim.net-2140333348-@b18.c31.bise6.blackberry><CEC5922EC3528A41874BB29DA9ED353B0CDB9408D4@Hermes.brandttractor.com>
In-Reply-To: <CEC5922EC3528A41874BB29DA9ED353B0CDB9408D4@Hermes.brandttractor.com>
Sensitivity: Normal
Importance: Normal
Subject: Re: Re:
To: "Kale Williams" <kwilliams@brandttractor.com>
From: "Catherine Paul" <cat18ca@gmail.com>
Date: Wed, 6 Jul 2011 22:22:57 +0000
Content-Type: multipart/alternative; boundary="part3128-boundary-568095444-2018057221"
MIME-Version: 1.0
X-OriginalArrivalTime: 06 Jul 2011 22:22:41.0898 (UTC) FILETIME=[38AC54A0:01CC3C2B]


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It goes on even longer than that.  However, he is still able to recieve emails from my gmail account even after this happened but still not from my other account.  Is this a problem my phone created or the person's webmail email account did? And why would it affect my work email but not my gmail account? Can it be fixed??

[sdgardne · Accepted solution]

Hi and Welcome to the Forums!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

• KB00510 How to register a BlackBerry smartphone with the wireless network

2) Delete and Resend Service Books

• KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
• KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS conduits for the affected email accounts.

[cat18ca]

That fixed it!  Worked perfectly and was super easy to do! Thank you so much.  I'll have to keep this in case it happens again. 

[sdgardne]

You are most welcome...enjoy!