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New Contributor
chickey73
Posts: 2
Registered: ‎11-09-2012
My Device: Blackberry Curve 9300
Accepted Solution

Email Set-up and Options

I can't configure/manage my personal email accounts through the device. When I click on the e-mail accounts icon, I get to the Internet Mail account and then it pops me back to the Setup screen.  I have a Blackberry 9300 with 6.0 OS.  I've tried pulling the battery and tried to resend the service books but the online instructions (below) for Service books don't work  because I can't get past the Internet Mail screen.

 

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For BlackBerry smartphones running on BlackBerry® 6 or BlackBerry® 7, please perform the following steps:

1. On the BlackBerry smartphone Home screen, navigate and click on the Setup icon.
2. In the Setup homescreen, navigate and click on the Email Accounts icon.
3. In the Email Accounts selection screen, select Internet Mail Account.
4. If prompted, type the username and password, and then click Log In .
5. On the main screen, click Menu button and select Service Books, then click on Send Service Books to send Service Books to BlackBerry smartphone.
 
Suggestions?
JSanders
Posts: 86,605
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email Set-up and Options

Please try this FIRST, using your BlackBerry browser...


• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.




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New Contributor
chickey73
Posts: 2
Registered: ‎11-09-2012
My Device: Blackberry Curve 9300

Re: Email Set-up and Options

PERFECT! THANKS!
JSanders
Posts: 86,605
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email Set-up and Options

You are very welcome.

Good luck.

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code