BlackBerry® Curve™

[chickey73]

I can't configure/manage my personal email accounts through the device. When I click on the e-mail accounts icon, I get to the Internet Mail account and then it pops me back to the Setup screen.  I have a Blackberry 9300 with 6.0 OS.  I've tried pulling the battery and tried to resend the service books but the online instructions (below) for Service books don't work  because I can't get past the Internet Mail screen.

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For BlackBerry smartphones running on BlackBerry® 6 or BlackBerry® 7, please perform the following steps:

1. On the BlackBerry smartphone Home screen, navigate and click on the Setup icon.

2. In the Setup homescreen, navigate and click on the Email Accounts icon.

3. In the Email Accounts selection screen, select Internet Mail Account.

4. If prompted, type the username and password, and then click Log In .

5. On the main screen, click Menu button and select Service Books, then click on Send Service Books to send Service Books to BlackBerry smartphone.

Suggestions?

[JSanders Resident Expert · Accepted solution]

Please try this FIRST, using your BlackBerry browser...

• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

[chickey73]

PERFECT! THANKS!

[JSanders Resident Expert]

You are very welcome.

Good luck.