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New Contributor
kl23
Posts: 5
Registered: ‎10-15-2012
My Device: Curve 9300
My Carrier: Rogers

Email Setup Error

[ Edited ]

I just transferred to a new phone, and the email setup is not working. Last time this happened, I used the "rogers.blackberry.com/rest/EmailClient" with no issues but now that site is not found! Help!

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Email Setup Error

Hello kl23

 

Welcome to BlackBerry Support Community Forums

 

 

From your BlackBerry Browser go www.blackberry.com/integrate and see if that allow you to add your email account.

 

 

 

Prince

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___________________________________________________________________________

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New Contributor
kl23
Posts: 5
Registered: ‎10-15-2012
My Device: Curve 9300
My Carrier: Rogers

Re: Email Setup Error

It seemed like it was going to work (I even deleted & re-added my email account info), but no luck!

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Email Setup Error

Hello kl23

 

 

O.K. fIrst register your Handheld with your network then Wait till a Registration messages comes in your message box after that try again and see if that helps

 

a)On the Home screen of the BlackBerry smartphone, click Options, or click Settings > Options

        For BlackBerry Device Software 6.0 to 7.1, Device > Advanced System Settings > Host Routing Table

b)Press the Menu key and click Register Now

c)Wait till a Registration messages comes in your message box.

 

 Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back.

 

After that go to www.blackberry.com/integrate and try to add your email account.If that does not help then I think you need to Contact your Wireless service provider to know about the issue.

 

 

 

Prince

________________________________________________________________________

 

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

 

 

 

 

___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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New Contributor
kl23
Posts: 5
Registered: ‎10-15-2012
My Device: Curve 9300
My Carrier: Rogers

Re: Email Setup Error

Thanks for the suggestion... Nothing has worked, so I've contacted Rogers.

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Email Setup Error

Hello kl23

 

 

                     So can I assume it is now working ! As we all know if everything fails contacting our service provider is the best option as we pay  them for all our services.

 

 

 

 

Prince

____________________________________________________________________________

 

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

 

___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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New Contributor
kl23
Posts: 5
Registered: ‎10-15-2012
My Device: Curve 9300
My Carrier: Rogers

Re: Email Setup Error

Actually no! They couldn't help either... I'm going to try to re-install the OS tonight and see if that gets me anywhere!

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Email Setup Error

Hello kl23

 

 

                      Sorry but I thought your problem has been resolved ,You can re install OS see if that helps.but what did Roger says regarding your problem.

 

 

 

 

Prince

__________________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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New Contributor
kl23
Posts: 5
Registered: ‎10-15-2012
My Device: Curve 9300
My Carrier: Rogers

Re: Email Setup Error

All they did was ask if I tried blackberry.com/integrate (yes) and tried resending the service books (whatever that means). They didn't seem to have any clue about the issue. It was myself that suggested I would just reinstall the OS and get back to them if I still had a problem.

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New Contributor
saulgollins
Posts: 3
Registered: ‎10-17-2012
My Device: curve 8520
My Carrier: 3

Re: Email Setup Error

hello i have the same problem it wont let me go on app world or anything i have the data pack thing and have reset my phone several times and updated it to the new software , it stil wont let me go on the internet without wifi or go on app world or bbm i need help lol iv got a enterprise thing but it just says no data coverage or something like that :s any help please id of made my own post but i dont know how to lol

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