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New Contributor
Alanj
Posts: 4
Registered: ‎02-09-2013
My Device: curve 9310
My Carrier: Airtel

Email Setup error on curve 9300

I have a curve 9300, whilst changing my device thru the desktop software, the system stopped and did only some of the transfers. My BBN works, My Browser works but when I go to set up my email, i get the usual email setup: Internet MAil Account AND Enterprise account. When I click that it comes up with a screen saying create an account with yahoo, gmail etc. I go thru the process and it comes up with a message "update failed". Can you please help? Thanks

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Email Setup error on curve 9300

Hi Alanj

 

Welcome to BlackBerry Support Forums

 

On your device have you login with your BlackBerry ID ? Inaddition try this :

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2 -  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

After reboot go to Setup  > Internet Mail Account  and see if that allows

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New Contributor
Alanj
Posts: 4
Registered: ‎02-09-2013
My Device: curve 9310
My Carrier: Airtel

Re: Email Setup error on curve 9300

How do I log in with the blackberry id on my phone? I dont see the icon for apps.

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Email Setup error on curve 9300


Alanj wrote:

How do I log in with the blackberry id on my phone? I dont see the icon for apps.


Hi Alanj

 

Which device you have Curve 9310 or 9300 , your profile says 9310.Check your BlackBerry ID here :

 

 BlackBerry ID for BlackBerry Smartphone running BlackBerry 6:

 

1. From the home screen of the BlackBerry, click the Options icon.

2. Choose Third Party Applications.

3. Choose BlackBerry ID

 

BlackBerry ID for BlackBerry Smartphone running BlackBerry 7:

 

1. From the Homescreen Of your BlackBerry , Click the Option icon.

2. Click on Device.

3. Click BlackBerry ID

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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New Contributor
Alanj
Posts: 4
Registered: ‎02-09-2013
My Device: curve 9310
My Carrier: Airtel

Re: Email Setup error on curve 9300

When I go to third party applications, there is nothing there.

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Email Setup error on curve 9300

Hi Alanj

Currently are you able to use BBM without any issues ? If it is then first register your device and then reboot as suggested above .then go through .
___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.