08-16-2008 11:10 AM
Just got my first Blackberry Curve on Thursday. Set up company email works fine. On Friday set up my personal email account which is through Cox. It works fine also. All day Friday I was getting emails from both in their perspective accounts. On Friday evening I began receiving my personal email in both my company account and my personal account. I am still only receiving my company email in that account and not in my personal account. The only thing I did during the day on Friday was have a friend help set up messenger and something called "SMS And MMS". What suggestion are there so that I will only receive company email and personal in their correct accounts.
Thanks in advance for any help.
08-16-2008 11:19 AM
Hi and welcome to the forums!
go into messenger - options - general options and set SMS and email to seperate boxes
Let me know!
08-16-2008 11:50 AM
In messenger, I could not find general options under options but in "SMS And MMS" I did locate general options. It was already set for SMS and Email Inbox "separate". I resaved it and tried again but my personal email is still showing up in my company email.
In my company email, under options, general options, it has "separate" selected for SMS and Email inbox
under the options, Email Reconciliation, it has:
my home email address
Delete On: Prompt
Wireless Reconcile: On
On Conflicts: Mailbox wins
And in my personal email it has the same information
Not sure if this helps any
08-16-2008 11:56 AM
The messenger box should get all emails. What icons were your work and personal emails under when they were seperate?
08-16-2008 02:52 PM
Sorry I do not know that answer. Company email is automatically set up by IT group with a special software. My personal email was set up using "Personal Email Set Up" feature on the phone. Any other suggestions to try?
Thanks for helping me.
08-16-2008 03:52 PM
"All day Friday I was getting emails from both in their perspective accounts. On Friday evening I began receiving my personal email in both my company account and my personal account. "
I guess I'm confused by that sentence, since all mail should be reflected in the one Messages queue, where were you looking for your email (both work and personal). Did you have two icons that you were lookin at?
08-16-2008 07:14 PM
Yes I do have two folders for email. The first one set up by company, when scrolled over it, indicates "Messages". The second one was set up using "Personal Email Set Up" and when scrolled over it, indicates "(2) my email address". If you have any idea to help is appreciated.
08-16-2008 07:18 PM
Do they look like globes with an envelope on top and your email address on the bottom?
What show's up in your message queue?
08-16-2008 07:31 PM
08-16-2008 07:37 PM
Yes the "envelope" is where all mail is supposed to go. I don't know how your IT guy configured it so that it doesn't show up there, sorry! I"m sure someone on the forum can help you. At least we have a better understanding of what the problem is.