Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
Lynz
Posts: 4
Registered: ‎11-17-2009
My Device: Not Specified

Email issues (8520)

Hi All :smileyhappy:

 

I got my BB 8520 thismorning and am trying to link my email to it. I am following the guide but when it says to select the option 'add a new email address' I don't seem to be getting this option. Does anyone know what i'm doing wrong?

 

Thanks

Lynz

Please use plain text.
JSanders
Posts: 83,138
Likes: 22,709
Solutions: 5,848
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email issues (8520)

Lynz, Greetings, and welcome to the BlackBerry.com Support Forums.

 

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?

You must, in order to get the personal email setup icon, RIM push email functions you are looking for, as well as addtional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.

So, call your carrier an inquire about having the BlackBerry Data Plan added to your account.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Lynz
Posts: 4
Registered: ‎11-17-2009
My Device: Not Specified

Re: Email issues (8520)

Thank for your help. I have contacted them and am waiting for them to get back to me

 

Thanks again

Please use plain text.
New Contributor
Lynz
Posts: 4
Registered: ‎11-17-2009
My Device: Not Specified

Re: Email issues (8520)

Hi i'm back :smileyhappy:

 

I have set up the blackberry bolt on on my mobile account and this has been active since 8am thismorning. I am still having problems linking my email account though. Do I need to download any software or enter a code???

 

thanks

Please use plain text.
JSanders
Posts: 83,138
Likes: 22,709
Solutions: 5,848
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email issues (8520)

 

On your BlackBerry device, go to:

 

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

 

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 


From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.