BlackBerry® Curve™

[Lynz]

Hi All

I got my BB 8520 thismorning and am trying to link my email to it. I am following the guide but when it says to select the option 'add a new email address' I don't seem to be getting this option. Does anyone know what i'm doing wrong?

Thanks

Lynz

[JSanders]

Lynz, Greetings, and welcome to the BlackBerry.com Support Forums.

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?

You must, in order to get the personal email setup icon, RIM push email functions you are looking for, as well as addtional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.

So, call your carrier an inquire about having the BlackBerry Data Plan added to your account.

Good luck.

[Lynz]

Thank for your help. I have contacted them and am waiting for them to get back to me

Thanks again

[Lynz]

Hi i'm back

I have set up the blackberry bolt on on my mobile account and this has been active since 8am thismorning. I am still having problems linking my email account though. Do I need to download any software or enter a code???

thanks

[JSanders]

On your BlackBerry device, go to:

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.