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New Contributor
Droz17
Posts: 7
Registered: ‎08-18-2008
My Device: Not Specified

Email messages and SMS are deleted from the BlackBerry smartphone

This has been happening to me the last 4 weeks.  I actually saw a text come in and delete itself.  also I had a missed call and when I clicked view my call history was erased.  I called sprint and they told me to clear my internet cache which I did but that only worked for a couple days.  I cleared It again yesterday and was not on the internet at all today and It started to happen again.  what really grinds my gears is that I am getting sent these email and text messages but I am not receiving them and It makes me look bad with my boss. 

 

someone please tell me how do I fix this problem. It is driving me crazy. 

Please use plain text.
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Email messages and SMS are deleted from the BlackBerry smartphone

Thanks for opening the new thread,

Go to OPTIONS _STATUS and send me the numbers for file free and file total.

Thanks!

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Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Please use plain text.
New Contributor
Droz17
Posts: 7
Registered: ‎08-18-2008
My Device: Not Specified

Re: Email messages and SMS are deleted from the BlackBerry smartphone

here are the following numbers you requested

 

file free: 9379572

 

file total: 50462720

Please use plain text.
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Email messages and SMS are deleted from the BlackBerry smartphone

[ Edited ]

Hi,

you are way too low on device memory.

First lets do a battery pull with the phone ON leave it out for a minute, replace it, and let it comletely reboot

Send me the numbers now:

 

In the mean time read this, I do not know your experiance level, but this might be helpful:

 

Most people close the applications by pressing the escape or red key. This does not close the applications.

Each application has a CLOSE option. For instance if you are in the calendar hit the menu key (spotted key) and scroll down to the bottom CLOSE is listed. Go through each application and press close. Go into the browser press menu and options select cache operations clear all categories and hit escape it will say cleaning memory.

Go to options - security - memory cleaning - enable it. The BB will now clean memory when idle for 5 minutes.

you will have an icon on you screen for memory cleaning make sure you press it. Once you have done this. Pull the battery for about 30 seconds, replace and try your camera, it should work.

 

Send ne the new numbers please!

 

Make sure you use the CLOSE button each time you are done with an application.

 

Message Edited by Bifocals on 08-18-2008 07:47 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Please use plain text.
New Contributor
Droz17
Posts: 7
Registered: ‎08-18-2008
My Device: Not Specified

Re: Email messages and SMS are deleted from the BlackBerry smartphone

file free 9577036

 

file total 50462720

Please use plain text.
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Email messages and SMS are deleted from the BlackBerry smartphone

How many apps do you have on your device? and are there any you can do without?
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Please use plain text.
New Contributor
Droz17
Posts: 7
Registered: ‎08-18-2008
My Device: Not Specified

Re: Email messages and SMS are deleted from the BlackBerry smartphone

i dont use any of the preloaded ones on the phone like sprint tv and sprint music
Please use plain text.
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Email messages and SMS are deleted from the BlackBerry smartphone

Have you any third party apps that you use bb weather bbalerts  opera mini etc.
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Please use plain text.
New Contributor
Droz17
Posts: 7
Registered: ‎08-18-2008
My Device: Not Specified

Re: Email messages and SMS are deleted from the BlackBerry smartphone

the only ones i have that i added are yahoo messenger, navagation
Please use plain text.
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Email messages and SMS are deleted from the BlackBerry smartphone

Do you have a media card and keep you music and pictures on tht or in device memory?

Sorry for all the qestions, but I'm trying to narrow the field!

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Please use plain text.