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New Contributor
twiggytwig
Posts: 6
Registered: ‎09-30-2012
My Device: Curve 8520
My Carrier: Telkomsel

Email problems- can't delete email account and receiving emails twice: Blackberry Curve 8520

Hello

 

I would like to remove a gmail email account from my blackberry. I've removed the account from my service books (deleted them) but I still receive emails from this account. 

 

I also am getting emails twice from my hotmail account (my main account which I'd like to keep). I also only don't get the delete from handset- mailbox option, only delete or cancel. 

 

Grateful for any help. 

 

 

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JSanders
Posts: 84,445
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email problems- can't delete email account and receiving emails twice: Blackberry Curve 8520

Please try this FIRST, using your BlackBerry browser...
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.




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New Contributor
twiggytwig
Posts: 6
Registered: ‎09-30-2012
My Device: Curve 8520
My Carrier: Telkomsel

Re: Email problems- can't delete email account and receiving emails twice: Blackberry Curve 8520

Hi- I tried to do as above but didn't get very far. The page kept saying that my blackberry wasn't registered. I've followed the registration instructions twice now (advanced options- host routing etc etc) and received emails saying my reigstration was complete, and taken the battery out to re-start my phone. Still the website says that my phone isn't registered. I'm getting emails fine + able to send without problems. Just want to be delete my gmail account off this phone and somehow can't.
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JSanders
Posts: 84,445
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email problems- can't delete email account and receiving emails twice: Blackberry Curve 8520

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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New Contributor
twiggytwig
Posts: 6
Registered: ‎09-30-2012
My Device: Curve 8520
My Carrier: Telkomsel

Re: Email problems- can't delete email account and receiving emails twice: Blackberry Curve 8520

Connection- Mobile Network
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JSanders
Posts: 84,445
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email problems- can't delete email account and receiving emails twice: Blackberry Curve 8520

You can login from your PC here:

https://telkomsel.blackberry.com/




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
twiggytwig
Posts: 6
Registered: ‎09-30-2012
My Device: Curve 8520
My Carrier: Telkomsel

Re: Email problems- can't delete email account and receiving emails twice: Blackberry Curve 8520

Thanks- have done that + edited options for the hotmail account. The gmail email address wasn't showing though. I'm still receiving emails sent to that account on my bb. Is there somewhere else on my phone that I need to edit-remove that email address?
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JSanders
Posts: 84,445
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email problems- can't delete email account and receiving emails twice: Blackberry Curve 8520

No, if removed from the BIS account, and the TWO service books in the Options > Advanced > Service Books have both been deleted, then reboot the BlackBerry and no more email from that account should be pushed to the device.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Contributor
Vakil
Posts: 39
Registered: ‎10-10-2012
My Device: Torch 2010
My Carrier: Vodafone

Re: Email problems- can't delete email account and receiving emails twice: Blackberry Curve 8520

by doing factory reset ,you can remove ur signed gmail account .

but before doing take the backup ,its recommended.

 

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New Contributor
twiggytwig
Posts: 6
Registered: ‎09-30-2012
My Device: Curve 8520
My Carrier: Telkomsel

Re: Email problems- can't delete email account and receiving emails twice: Blackberry Curve 8520

Ok thanks for your help anyway. I've done all the above- and rebooted but bizarrely still receiving emails sent to and from that account. Oh well, I guess I'll have to put up with it.
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