Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Member
Mukiwa
Posts: 1
Registered: ‎10-16-2012
My Device: Curve

Email setup

Emails were working perfectly until I had to replace my SIM card and I lost my email connection.

I have tried to set this up again but am being asked for a username and password. I have tried my Blackberry ID and email usernames but these do not work. Which username should I be using?

Thanks.

Please use plain text.
Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Email setup

Hi Mukiwa and welcome to the BlackBerry Support Community Forums!

 

Your BlackBerry® ID is linked to your service plan from your wireless provider, which in turn, is associated directly with your SIM card.  When you change your SIM card, you will have to login again with your BlackBerry® ID, however, to do this, you will have to backup your device, then perform a security wipe.  You will be prompted to login again upon the re-boot.

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.