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BlackBerry® Curve™

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Danmap
Posts: 1
Registered: ‎10-25-2012
My Device: smartphone- 8520 Curve
My Carrier: CellC

Email synchronisation

My Blackberry 8520 Curve version 5.01 had an update of the software recently from which I lost all applications including preloaded like bb maps, games all PDF files, ie, word to go, and all games. My main problem is I can't synchronise my email with my contacts anymore! In the settings the synchronisation box is checked but on my contacts its says 'synchronise with UNKNOWN' I can't change it. My service provider is Cellc. South Africa I use BIS. Please help I can't send my emails from the phone but can receive.
Please use plain text.
Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Email synchronisation

Hello Danmap

 

Welcome to BlackBerry Support Community Forums

 

 

We should always do a regular backup of our devices before performing any device software update .Please try those steps and see if that helps

 

1- Register your Handheld .

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Delete and Resend your Service Book

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 Send the service books for the BlackBerry Internet Service
  • (wait till a registration message comes in your message box )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back.

 

Please try those steps and see if that helps.

 

 

 

Prince

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