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Contributor
Adoannie
Posts: 24
Registered: ‎09-27-2008
My Device: Curve 8330 Alltel 4.3.0.12
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Email syncing WAS working, not now

I have 2 emails addresses set up on BB and they were syncing fine yesterday.  Now today nothing.  Usually when I turn on m BB in the a.m. the email messages just pop right up.  Nothing today.  I haven't changed any settings, so does anyone have any idea what could be the problem?  I'd been to each email, done the "Options" thing, been to "Email reconciliation" and checked everything.  All settings look correct.  Wireless reconciliation is turned on.

 

Could this have anything to do with daylight savings time that didn't happen this weekend?  I just read something saying I'm going to have to go through some process in order for my BB to understand the time change.  Please tell me that ain't so!

 

Thanks for any help you can provide. 

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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Email syncing WAS working, not now

First try resetting the device by removing the battery for 1 min then replacing it. Afterwards the device will reboot in 1-3 mins. If if the emails start populating.

 

Go here for how to install the DST 2008 patch: http://www.blackberry.com/btsc/articles/577/KB16182_f.SAL_Public.html

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Contributor
Adoannie
Posts: 24
Registered: ‎09-27-2008
My Device: Curve 8330 Alltel 4.3.0.12

Re: Email syncing WAS working, not now

Thanks for the email help.

 

Now can you tell me just where I go on my BB 8330 to look for which version of the Blackberry Software Device I am running?  I just looked and can't find it.  Trying to see if I need to update it before I tackle the DST issue.

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Super Contributor
jrdante
Posts: 396
Registered: ‎08-03-2008
My Device: Blackberry 9530

Re: Email syncing WAS working, not now

Go to options > about > your info will be displayed here....
__________________________________________________________________
John
Stevie Ray! 1954-1990

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Contributor
Adoannie
Posts: 24
Registered: ‎09-27-2008
My Device: Curve 8330 Alltel 4.3.0.12

Re: Email syncing WAS working, not now

Thank you.  Found it.

 

Went to the website regarding the DST issue and what I would need to do.  The instructions said I would need one of these software versions:

 

  • BlackBerry Device Software 4.1.0.344 to 4.1.0.385 (except for BlackBerry Device Software 4.1.0.347)
  • BlackBerry Device Software 4.2.0.35 to 4.2.0.73
  • BlackBerry Device Software 4.2.0.73 and later
  •  

     I am running 4.3.0.124.  Looks like I"m running a newer version than what they are recommending.  What do I do now regarding getting my BB 8330 to recognize the DST coming up next weekend?

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    Elite I
    jmrmb80
    Posts: 6,343
    Registered: ‎08-19-2008
    My Device: 9800 - OS 6.0.0.246

    Re: Email syncing WAS working, not now

    You're fine. The line that read "BlackBerry Device Software 4.2.0.73 and later" means anything past that 4.2 version, so you're good to download the DST patch
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    Contributor
    Adoannie
    Posts: 24
    Registered: ‎09-27-2008
    My Device: Curve 8330 Alltel 4.3.0.12

    Re: Email syncing WAS working, not now

    Well, DUH on my part.  Guess I needed for them to put that "an later" part in all caps.

     

    Thanks for your help.  I'm sure I'll be back with something else in a few days.:smileyhappy:

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