BlackBerry® Curve™

[123AMY]

Hi - I really hope all of you can help!  I have a curve and my emails from one address only that I use on the phone (an outlook address) get deleted within 1/2 an hour to 2 hours after I receive them.  This only occurs with this one of my three emails that come into my blackberry.  All of the settings say "keep messages for 30 days".  None of my settings for any accounts are different than the others, and none of my settings in outlook on my desktop have changed.  My emails are still on my outlook on my desktop after my blackberry chooses to delete them.   I have actually seen the messages vanish before my eyes!  Also, under status, my file free is: 31,190,099.   I have done a hard reset many times, and I have reloaded my email addresses, and the only message that remains in my "inbox" from the address that deletes messages is the activation emails from the reload (from sprint).  What can I do?  I have replaced the device twice because of this!  PLEASE Help!  Thank you so much for your advice!

[Bifocals]

Hi and welcome to the forums!

Did your email account function correctly and now has the problem or had it not worked correctly at all?

Which provider is the account with?

What type of email account is it POP3 or IMAP?

Thanks,

Bifocals

[drizzt09]

bifocals was heading the right direction... chances are its pop, and you need to set outlook to leave a copy on the server

[123AMY]

Hi!  Thanks for your help!  I have been reading alot and now I need the help!  I have always had the same email that worked correctly, I had US Cellular (midwest company) with a Curve for 1 year with no issues, switched to Sprint, and had everything work for 3 months and then the problem started.  My email is a POP3 (its a company email).  This does not occur with my yahoo account that I also have coming to the bb. 

  I did check the "save a copy of the message on the server" button  -- and it seems to have helped my BB, but now all of my emails are in my outlook inbox in duplicate (but not the device).  Do you know how to fix that?   (if its not one thing, its another!!!)

THANKS!

[Bifocals]

Hi!

I see we are just going to be fussy either way!

Just kidding, I know its frustrating!

You wrote:

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"I did check the "save a copy of the message on the server" button ".

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You changed the option on the device, on the PC?

Do you use MS exchange for a mail server and Outlook on your desktop?

As this is a cororate phone do you know if your are setup as BES ?

I know it's a lot of questions, but there could be a lot of reasons! (see attached) 

I left a link here for you to read, but please post back the answers, OK?

Let us know,

Thanks,

Bifocals

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http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB13528&sliceId=2&docT...

Message Edited by Bifocals on 05-07-2009 07:02 PM

[drizzt09]

I did check the "save a copy of the message on the server" button  -- and it seems to have helped my BB, but now all of my emails are in my outlook inbox in duplicate (but not the device).  Do you know how to fix that?   (if its not one thing, its another!!!)

that is either a forwarding rule going wrong or its redownloading for no reason.... that sounds like a server issue... contactc the IT for the server

[Bifocals]

HI,

I can't get the article into a link but I have reprinted it for you,

Pleas make sure you let us what type of mail you are using

MSExcahnge, with Outlook, Lotus notes, Novel Groupwise, etc.

Thanks,

Bifocals

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Doc ID : KB04442
Last Modified : 12-02-2008
Document Type : Support

Print this page

Environment

• BlackBerry® Internet Service
• Microsoft® Outlook® 2000, 2002 and 2003
• Microsoft Outlook Express 5 and 6

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Overview

You are receiving duplicate email messages in your BlackBerry Internet Service account. This could indicate that you have both a forwarding rule enabled in Outlook and the Outlook account integrated with the BlackBerry Internet Service account.

In this case, delete the forwarding rule in Outlook.

Outlook 2000 and 2002 Users

1. In Outlook, click Tools > Rules Wizard.
2. Highlight the forwarding rule for your BlackBerry Internet Service account.
3. Click Delete.

Outlook 2003 Users

1. In Outlook, click Tools > Rules and Alerts.
2. Highlight the forwarding rule for your BlackBerry Internet Service account.
3. Click Delete.

Outlook Express Users

1. In Outlook, click Tools > Message Rules.
2. Click Mail.
3. Highlight the forwarding rule for your BlackBerry Internet Service account.
4. Click Delete.

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Additional Information

For more information on receiving duplicate email messages in your BlackBerry Internet Service account, see KB13528.

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Products

• BlackBerry Internet Service

[123AMY]

I changed the option in outlook on the PC to save a copy on the server.

I have asked my boss the answer to the other questions, and am awaiting the response.  We don't have Microsoft exchange server, if that helps at all.....

I appologize on the delay, all the questions were things I thought I needed my boss' help with, and he has not really been available (vacationing, riding his harley, the usual)..   

[Bifocals]

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123AMY wrote:

I changed the option in outlook on the PC to save a copy on the server.

I have asked my boss the answer to the other questions, and am awaiting the response.  We don't have Microsoft exchange server, if that helps at all.....

I appologize on the delay, all the questions were things I thought I needed my boss' help with, and he has not really been available (vacationing, riding his harley, the usual)..   

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No problem on the delay. I see you have the "standard issue" boss.

Always there, except when you really need him to be!

Just let us know!

Thanks,

Bifocals

[123AMY]

I have been asking for the answers for WEEKS now.  I can't find any forwarding rule in outlook under "rules and alerts" - and I use this area, so I am familiar with the section.  I only am getting the duplicates in the actual inbox on outlook, for my work email.  My yahoo inbox (personal email, also on BB) is unaffected.

Oy, I have asked my boss again in a PLEADING email that copied his partner to tell me what kind of email we have.  Hopefully we will get an answer!  ARGH!!!!