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New Contributor
Posts: 3
Registered: ‎02-05-2013
My Device: Blackberry Curve 9320
My Carrier: vodaphone

Emails don't auto delete

Just got my first BB.  Outlook emails received on, or sent from, my Windows Laptop appear, as expected, on my BB, usually within 20 seconds. 

Also, if I delete a read or sent email on my BB, they are automatically removed from my PC, again wihtin 20 seconds or so.

However,if I delete a received, or sent, email from my Laptop, they do not get automatically deleted from my BB, leaving me with loads of emails on my BB which I have already read and filed on my PC.

Can anyone help?

 

Forums Veteran I
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: Emails don't auto delete

What email service are you using? Exchange, Yahoo, Hotmail, Google, your local ISPs via POP/IMAP? 

 

Each deals with the reconciliation of emails differently. You can find an overview of how each is treated by BIS here - KB95133

New Contributor
Posts: 3
Registered: ‎02-05-2013
My Device: Blackberry Curve 9320
My Carrier: vodaphone

Re: Emails don't auto delete

Not sure, I assume it's exchange.  Its my employers system and the BB is provided by them.  

Forums Veteran I
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: Emails don't auto delete

Then I would contact your IT Desk as you are more than likely on a BES server - they will be able to assist you. 

New Contributor
Posts: 3
Registered: ‎02-05-2013
My Device: Blackberry Curve 9320
My Carrier: vodaphone

Re: Emails don't auto delete

Thanks, I have tried the IT helpdesk, but they seem unable to help.