Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
sinoj13
Posts: 8
Registered: ‎07-12-2010
My Device: 8900

End button acts as stand by button

Blackberry curve 8900 started acting strange on a fine day, when we touch end button (red button) it goes to stand by mode. So I cannot end a call or reject a call. Any body knows the issue?

 

Thanks & Regards,

 

Sinoj

Please use plain text.
JSanders
Posts: 85,659
Likes: 23,096
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: End button acts as stand by button

Has it been in any moist or humid conditions?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
sinoj13
Posts: 8
Registered: ‎07-12-2010
My Device: 8900

Re: End button acts as stand by button

Yes , it is.. Its been in the humid and moist condition. Is that the reason? If yes, how can we solve it?

Please use plain text.
JSanders
Posts: 85,659
Likes: 23,096
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: End button acts as stand by button

 

It sounds like what I have seen multiple times on a device with moisture damage.

 

Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out.


It really is more common than you think.

1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.

 

2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)

 

3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).

 

3. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.

 

*Suggestions on drying your BlackBerry in a warm place (open, with the battery out):

 



  • Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.

  • On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor

  • On the dashboard of your car on a sunny day


 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.