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New Contributor
akorth
Posts: 2
Registered: ‎01-29-2013
My Device: Curve 9360
My Carrier: Base

Error Information: 12004

Hello,

 

I am not able to syncronize my mobile with the calendar in outlook anymore, since I ve got this Error Information: 12004.

 

The system recommended me to contact the support together with the sync protocol. But where should I send it? There is no mailadress?

 

Any idea, how to solve the error or the problem?

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Error Information: 12004

Hi akoth,

 

To better assist, I will need to gather some information.

 

Which version of Microsoft Outlook are you using? Have you installed the latest version of the BlackBerry Desktop Software from http://www.blackberry.com/desktop? Which version of Windows are you currently using?

 

Thanks.

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
akorth
Posts: 2
Registered: ‎01-29-2013
My Device: Curve 9360
My Carrier: Base

Re: Error Information: 12004

Hi Cpts,

 

as far as I know, I am using the latest version of blackberry software: 7.0 Paket 2259.

It is Outlook 2003 with Servicepack 3 and my computer runs with Windows 7.

 

Thanks in advance!

Andreas

 

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Error Information: 12004

There is a newer version of the BlackBerry Desktop Software available. I would recommend installing the latest update then try again.

 

Let me know if you run into the same issue.

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.