BlackBerry® Curve™

[akorth]

Hello,

I am not able to syncronize my mobile with the calendar in outlook anymore, since I ve got this Error Information: 12004.

The system recommended me to contact the support together with the sync protocol. But where should I send it? There is no mailadress?

Any idea, how to solve the error or the problem?

[Cpt_Sweatpants]

Hi akoth,

To better assist, I will need to gather some information.

Which version of Microsoft Outlook are you using? Have you installed the latest version of the BlackBerry Desktop Software from http://www.blackberry.com/desktop? Which version of Windows are you currently using?

Thanks.

[akorth]

Hi Cpts,

as far as I know, I am using the latest version of blackberry software: 7.0 Paket 2259.

It is Outlook 2003 with Servicepack 3 and my computer runs with Windows 7.

Thanks in advance!

Andreas

[Cpt_Sweatpants]

There is a newer version of the BlackBerry Desktop Software available. I would recommend installing the latest update then try again.

Let me know if you run into the same issue.