BlackBerry® Curve™

[gayle]

I've had my BB for a few months now, and I used to be able to connect it to my laptop and sync Outlook data. Now it won't connect to the Desktop Manager any more. I always get an error message, and this is the technical data it "Sends" to whomever, in the error reporting:

C:\DOCUME~1\GAYLEE~1\LOCALS~1\Temp\WERc171.dir00\DesktopMgr.exe.mdmp

C:\DOCUME~1\GAYLEE~1\LOCALS~1\Temp\WERc171.dir00\appcompat.txt

How do I get BB to connect to DM and start syncing again?

Thanks for help.

[IrwinII]

Hi and welcome to the forums gayle!

A little bit of information please.  Let us know....

Your device and the OS you are running on it: go to options-about-3rd line down will read v4.x.x.xxx

OS version on your pc: XP, Vista (32 or 64 bit) etc

Version of Outlook you are using on the pc. Or if you are syncing with Google, Yahoo etc.

Version of Desktop Manager you are using.

[gayle]

Thanks for helping me. I don't get why it suddenly stopped working.

I'm using a 8310 Curve/Smartphone.

Desktop Mgr: 4.3.0.17 (Nov 12, 2007)

BB device mgr 4.3.1.15

BB DevMgr 4.1.0.11

RIM USB Driver 4.1.0.4

RIM USB Serial Dr 2.1.0.4

Application Loader 4.7.058

RIM Prog 1.0.0.35

I'm using Windows XP, Service Pack 2, Microsoft Outlook 2003, SP3 (I use Google but don't sync with it, just my Outlook calendar and contacts.)

Gayle

[IrwinII]

Hi Gayle.  You wrote:

I've had my BB for a few months now, and I used to be able to connect it to my laptop and sync Outlook data. Now it won't connect to the Desktop Manager any more.  Did anything change on your pc setup?  What do you mean it won't connect to DTM anymore?

I always get an error message, What is this message?

and this is the technical data it "Sends" to whomever, in the error reporting:

C:\DOCUME~1\GAYLEE~1\LOCALS~1\Temp\WERc171.dir00\DesktopMgr.exe.mdmp

C:\DOCUME~1\GAYLEE~1\LOCALS~1\Temp\WERc171.dir00\appcompat.txt

How do I get BB to connect to DM and start syncing again? May need to uninstall and upgrade to a newer version of DTM.

Thanks for help.

[drizzt09]

i agree, uninstall DTM 4.3 and install 4.7

[IrwinII]

---

drizzt09 wrote:
i agree, uninstall DTM 4.3 and install 4.7

---

What's up DTM installation gone awry?

[drizzt09 · Accepted solution]

i am seeing alot of sync issues lately, the forced windows security update last week looks like it might be the culprit. reinstalling DTM has fixed it for a couple PCs for me. just thinking if you are goign to uninstall 4.3, might as well upgrade on the install.

[gayle]

I installed 4.7 (on great advice above), but neglected to uninstall the earlier version first. It looked like it was going to work, but I got the error message yet again, at "processing device calendar." I guess I'll uninstall everything and reinstall 4.7 as soon as I get a picosecond. SIGH. I've lost a lot of time on this....Thanks for input.

[drizzt09]

if its getting to processing calendar, then we may need to do something called advanced logging

follow these steps and PM me the bottom 20-30 lines of the tif.log file that it creates