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New Contributor
gayle
Posts: 3
Registered: ‎06-14-2009
My Device: Not Specified
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Error Message trying to connect BB and Desktop Manager

I've had my BB for a few months now, and I used to be able to connect it to my laptop and sync Outlook data. Now it won't connect to the Desktop Manager any more. I always get an error message, and this is the technical data it "Sends" to whomever, in the error reporting:

C:\DOCUME~1\GAYLEE~1\LOCALS~1\Temp\WERc171.dir00\DesktopMgr.exe.mdmp

C:\DOCUME~1\GAYLEE~1\LOCALS~1\Temp\WERc171.dir00\appcompat.txt

 

How do I get BB to connect to DM and start syncing again?

 

Thanks for help.

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Forums Veteran III
IrwinII
Posts: 3,779
Registered: ‎02-09-2009
My Device: Bold 9930 7.1.0.163 OS + Playbook 64Gb

Re: Error Message trying to connect BB and Desktop Manager

Hi and welcome to the forums gayle! :smileyhappy:

 

A little bit of information please.  Let us know....

 

Your device and the OS you are running on it: go to options-about-3rd line down will read v4.x.x.xxx

 

OS version on your pc: XP, Vista (32 or 64 bit) etc

 

Version of Outlook you are using on the pc. Or if you are syncing with Google, Yahoo etc.

 

Version of Desktop Manager you are using.

 

 

 

 

IrwinII
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New Contributor
gayle
Posts: 3
Registered: ‎06-14-2009
My Device: Not Specified

Re: Error Message trying to connect BB and Desktop Manager

Thanks for helping me. I don't get why it suddenly stopped working.

 

I'm using a 8310 Curve/Smartphone.

 

Desktop Mgr: 4.3.0.17 (Nov 12, 2007)

 

BB device mgr 4.3.1.15

BB DevMgr 4.1.0.11

RIM USB Driver 4.1.0.4

RIM USB Serial Dr 2.1.0.4

Application Loader 4.7.058

RIM Prog 1.0.0.35

 

I'm using Windows XP, Service Pack 2, Microsoft Outlook 2003, SP3 (I use Google but don't sync with it, just my Outlook calendar and contacts.)

 

Gayle

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Forums Veteran III
IrwinII
Posts: 3,779
Registered: ‎02-09-2009
My Device: Bold 9930 7.1.0.163 OS + Playbook 64Gb

Re: Error Message trying to connect BB and Desktop Manager

Hi Gayle.  You wrote:

 

I've had my BB for a few months now, and I used to be able to connect it to my laptop and sync Outlook data. Now it won't connect to the Desktop Manager any more.  Did anything change on your pc setup?  What do you mean it won't connect to DTM anymore?

 

I always get an error message, What is this message?

 

and this is the technical data it "Sends" to whomever, in the error reporting:

C:\DOCUME~1\GAYLEE~1\LOCALS~1\Temp\WERc171.dir00\DesktopMgr.exe.mdmp

C:\DOCUME~1\GAYLEE~1\LOCALS~1\Temp\WERc171.dir00\appcompat.txt

 

How do I get BB to connect to DM and start syncing again? May need to uninstall and upgrade to a newer version of DTM.

 

Thanks for help.

 

IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.
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Forums Veteran I
drizzt09
Posts: 2,089
Registered: ‎03-11-2009
My Device: 8320 / 9530

Re: Error Message trying to connect BB and Desktop Manager

i agree, uninstall DTM 4.3 and install 4.7
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Forums Veteran III
IrwinII
Posts: 3,779
Registered: ‎02-09-2009
My Device: Bold 9930 7.1.0.163 OS + Playbook 64Gb

Re: Error Message trying to connect BB and Desktop Manager


drizzt09 wrote:
i agree, uninstall DTM 4.3 and install 4.7

What's up DTM installation gone awry?

IrwinII
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Forums Veteran I
drizzt09
Posts: 2,089
Registered: ‎03-11-2009
My Device: 8320 / 9530

Re: Error Message trying to connect BB and Desktop Manager

i am seeing alot of sync issues lately, the forced windows security update last week looks like it might be the culprit. reinstalling DTM has fixed it for a couple PCs for me. just thinking if you are goign to uninstall 4.3, might as well upgrade on the install.
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New Contributor
gayle
Posts: 3
Registered: ‎06-14-2009
My Device: Not Specified

Re: Error Message trying to connect BB and Desktop Manager

I installed 4.7 (on great advice above), but neglected to uninstall the earlier version first. It looked like it was going to work, but I got the error message yet again, at "processing device calendar." I guess I'll uninstall everything and reinstall 4.7 as soon as I get a picosecond. SIGH. I've lost a lot of time on this....Thanks for input.
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Forums Veteran I
drizzt09
Posts: 2,089
Registered: ‎03-11-2009
My Device: 8320 / 9530

Re: Error Message trying to connect BB and Desktop Manager

if its getting to processing calendar, then we may need to do something called advanced logging

follow these steps and PM me the bottom 20-30 lines of the tif.log file that it creates

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