Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
if I were you, I'd look in the advanced part, to backup every single line. Eventually, you'll end up with one line or two that you can't backup (including the Profiles if I understand correctly). That will enable us to focus on the problems.
The search box on top-right of this page is your true friend, and the public Knowledge Base too: