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Tvin100
Posts: 1
Registered: ‎10-02-2013
My Device: Curve 9360

Error message: " net_rim_bb_addressbook_app(750) is not responding; process terminated" - and Address book does not work

Dear community members, help is needed!

 

I ran syncronization of Address book (BB <-> Outlook) via BB Desktop Software.

Small number of contacts (~20-30) could be syncronized well, but 2nd run of the syncronization stoped in the middle (4 out of 12 records). And BB Desktop Software stopped answer. I killed the process, the phone return the mistake: "net_rim_bb_addressbook_app(750) is not responding; process terminated". The number in the "(" ")" might be diffrerent.

 

I investigated the forum and found advices - to delete Instant messaged, facebook, twitter. I deleted all of them. This did not help.

 

How could I fix the mistake? i even could not upload contacts to the phone :smileysad:

 

thanks in advance.

Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Error message: " net_rim_bb_addressbook_app(750) is not responding; process terminated" - and Address book does not work

Hi Tvin100,

 

Welcome to the BlackBerry Support Community.

Are you currently using a BlackBerry Enterprise Server or were you using one previously? Can you please check and let me know if you have an IT Policy on your BlackBerry Curve smartphone? This blog post shows how to check: http://helpblog.blackberry.com/2011/11/blackberry-it-policy/
Has the Address Book synchronization ever worked for you previously? If so, can you please tell me what changes were made to the BlackBerry smartphone before the sync stopped working?

 

I look forward to your response.


-FS


 


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