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New Contributor
nmanpathak
Posts: 3
Registered: ‎01-18-2013
My Device: Curve 9320
My Carrier: Vodafone India

Error while updating device software

I am getting below error message while updating my device software from "7.1 Bundle 1647" to "7.1 Bundle 2102".

This is the first time I am updating software, please suggest some options...

 

An error has occurred while downloading software for your device.  Please verify your Internet connection or try again later, if the problem persists.

 

I have working internet connection... :Devil2:

 

please suggest how to resolve this problem

Please use plain text.
Hall of Famer II
sdgardne
Posts: 46,973
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Error while updating device software

Hello,

 

From that message, I'm guessing that you are attempting to update your BB OS OTA (Over The Air)? If so, please understand that to be the most risky method. The OTA update takes an on-device backup of your data, from which it restores after the update succeeds. But, if anything goes wrong, that backup is lost forever...along with your data. Hence, I always recommend a PC/USB based update rather than OTA...the PC/USB method provides you the ability to not only take a manual backup, but also a backup during the update process, and either of those backups are stored to your PC, available as the source of restore should anything catastrophic happen during the update process.


The simplest way is to, on a PC (you cannot do this on MAC):

1) Uninstall, from your PC, any BB OS packages

2) Make sure you have the BB Desktop Software already installed

3) Download and install, to your PC, the BB OS package you desire:

4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.

Don't forget to backup.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
nmanpathak
Posts: 3
Registered: ‎01-18-2013
My Device: Curve 9320
My Carrier: Vodafone India

Re: Error while updating device software

Thanks for valuable information. I will try this one. I was updating through PC only, I downloaded desktop software from blackberry site. Will try this URL for desktop software.
Please use plain text.
Hall of Famer II
sdgardne
Posts: 46,973
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Error while updating device software

Ah...OK...so then I surmise that you were attempting to let the Desktop Software automatically seek out and choose an OS package for you. Steps 3 and 4 (if needed) from above will override that automation, and allow you to specifically choose the exact OS level you wish to install to your BB.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
nmanpathak
Posts: 3
Registered: ‎01-18-2013
My Device: Curve 9320
My Carrier: Vodafone India

Re: Error while updating device software

Ohh ok...actually when I click on update button from desktop software , it takes backup of data and while downloading new software it gives this error message for internet connection though my connection is working.
Please use plain text.
Hall of Famer II
sdgardne
Posts: 46,973
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Error while updating device software


nmanpathak wrote:
Ohh ok...actually when I click on update button from desktop software , it takes backup of data

Yes, that's exactly what it is supposed to do (as long as you don't override it, that is).


nmanpathak wrote:
while downloading new software it gives this error message for internet connection though my connection is working.

This KB might be useful:

  • KB31007 "An error has occurred while downloading software for your device. Please verify your internet connection or try again later" appears while attempting to upgrade or install BlackBerry Device Software

Then again, if you follow what I've suggested, it may also be moot since what I've recommended will override the need for the Desktop Software to download anything at all, since the BB OS package you desire will already be downloaded and installed to your computer.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.