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BlackBerry® Curve™

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New Contributor
GNR7893
Posts: 2
Registered: ‎11-26-2012
My Device: curve 8520

Every keys of my curve 8520 don't work

[ Edited ]

Hello,

Every keys of my curve 8520 don't work. I have tried many times to remove the battery but it is always the same, the phone start and ask my PIN but i can't log in because all the keys don't work! Even those witch are above. I have tried the safe mode but it doesn't work (because i think the key don't work)...

Can you help me please?

Hall of Famer II
sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Every keys of my curve 8520 don't work

Hi and Welcome to the Community!

 

From what you describe, many things could be causal...and my first suspicion is water damage. If that is at all possible, then 

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
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New Contributor
GNR7893
Posts: 2
Registered: ‎11-26-2012
My Device: curve 8520

Re: Every keys of my curve 8520 don't work

[ Edited ]

thanks for the answer,

all the indicators are white but i will try.

I will let you know if it works. Thanks you ;-)