BlackBerry® Curve™

[Patotolicious]

After installing a theme, my blackberry suddenly stopped working. I can go to the home screen but when I try to press any button (messages, options, etc) it won't work. I've restarted my phone by pulling the battery for a million times but it still won't work. I tried connecting my phone to the computer and deleting the theme using app world, but app worl won't work. It says that my device is not connected even if it is. Please help. I just had my handset for a few months. I shouldn't have installed that theme  PLEASE PLEASE HELP ME I don't know what to do now.

[John_Clark · Accepted solution]

Try booting the device in safe mode.

Remove the battery. While holding down the 'back' key reinsert the battery. Continue to hold the back key for another 20 seconds or so into the boot sequence.

If it boots up, remove the theme.

[Patotolicious]

My theme is now back to the default one and I can access the buttons just fine. Thank you so much!!!  Does this mean I should stop installing new themes? For safety purposes?

[John_Clark]

Glad to help.

As for themes, I quit installing them years ago because of this very problem. They can cause major issues on the device. I would recommend not installing them.