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Contributor
Jasbir123
Posts: 18
Registered: ‎05-07-2012
My Device: 9360
My Carrier: Airtel

Facing Problems while Browsing.

[ Edited ]

Hello Everyone,

 
I'm facing problems while browsing anything through my BlackBerry Brower. The error I get is: Hello Everyone,
 
I'm facing problem while browsing anything through BlackBerry Brower. The error I get is: “Timeout occurred while processing the operation.”
 
Mainly I open is Facebook, Twitter and Google and I get this error everytime.
 
Model: Curve 9360
OS: 7.1
 
Regards,
Jasbir
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Hall of Famer II
sdgardne
Posts: 47,737
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Facing Problems while Browsing.

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

 

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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Contributor
Jasbir123
Posts: 18
Registered: ‎05-07-2012
My Device: 9360
My Carrier: Airtel

Re: Facing Problems while Browsing.

I've did everything which you've told me to do so, but I'm still facing the same problem everytime I'm trying browse anything.

Need any good help.

Jasbir
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Hall of Famer II
sdgardne
Posts: 47,737
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Facing Problems while Browsing.

If you truly did everything I recommended, then what did your Mobile Service Provider say when you contacted them for formal support?

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
Jasbir123
Posts: 18
Registered: ‎05-07-2012
My Device: 9360
My Carrier: Airtel

Re: Facing Problems while Browsing.

I did conacted my service provider, they are told me that there is a problem with you BlackBerry, they have no problem with their connection.

Jasbir
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Hall of Famer II
sdgardne
Posts: 47,737
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Facing Problems while Browsing.

Hmmm...did you purchase your BB from your service provider? If so, then they are 100% responsible for all of your services and support, and should not have fobbed you off this way.

If you did not purchase your BB from them, then there might be other challenges ahead for you. Which only leads to many more questions now...

Did this BB ever work correctly on this carrier? Any other carrier?

Did you purchase the BB new or used?

What were the exact and specific results of each and every step in the process I gave you above?

Did your carrier give you any other indications as to what the problem might be? Any details at all? What you've put here is rather sparse...I would hope they'd be willing to give you a bit more.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
pnkj
Posts: 1
Registered: ‎11-28-2012
My Device: Curve 9360
My Carrier: Airtel

Re: Facing Problems while Browsing.

I too am facing similar problems while browsing. Though it's restricted to Youtube only. Everytime I try to access Youtube (full or mobile version) via browser or app, it fails to load the page and gives following error:

 

"Timeout occurred while processing the operation"

 

I am using 9360, with 7.1 OS.

 

Other websites open without any problem; facebook, twitter and other music streaming apps also work fine...it's just the youtube which just doesn't load.

 

Have tried switching between 2G and 3G...that doesn't help.

 

Airtel customer care says everything is fine at their end; and since it's a particular website which doesn't open...they can't do much about it.

 

It used to work just fine till couple of weeks back until I had to send my BB to BB customer service for some issues with reception. Think they have upgraded the OS, since it now has FM bundled, which wasn't there earlier!!

 

Have tried all know remedies...ALT LGLG, hard boot and cache cleanup...but to no avail.

 

Any help appreciated.

Thanks.

 

-Pankaj

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