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New Contributor
suesheldon
Posts: 3
Registered: ‎04-27-2011
My Device: Blackberry Curve 9330
Accepted Solution

Forgot login email and password

Forgot the login and password for my new BB Curve 9300.  When I request help with my password it takes me to a password question that I also have forgotten the answer to.

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Trusted Contributor
Euclidics
Posts: 118
Registered: ‎03-23-2011
My Device: None

Re: Forgot login email and password

Hello suesheldon,

Assuming you're talking about a BlackBerry ID, you only have a few options.

1. Remember the password / security questions heh.
2. If you have the original e-mail sent when you created your ID you may use the link inside it to remove your email address from the ID and create a new one.
3. You may create a new one with a different E-Mail address.
4. You can call your provider and attempt to escalate to RIM so they can reset your password.

Hope this helps,
Euclidics


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New Contributor
suesheldon
Posts: 3
Registered: ‎04-27-2011
My Device: Blackberry Curve 9330

Re: Forgot login email and password

Thank you very much!  I found the original email and deleted my old id then created a new one.

 

I also wrote down my password and security question!  What a concept!!!  :Clap:

 

Thank you so much for your help!!!

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Trusted Contributor
Euclidics
Posts: 118
Registered: ‎03-23-2011
My Device: None

Re: Forgot login email and password

Hey,

Haha, well that's quite lucky you never deleted the original e-mail! Also, yes writing down that information... Definitely a good idea (:

Goodluck!
Euclidics


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New Member
tia08
Posts: 1
Registered: ‎01-09-2013
My Device: blackberry curve 9320

Re: Forgot login email and password

hey ive upgrade the bbm but i cant login because ive forgot the security questions, password, and my email password and i cant use my bbm, can you please help me??!?

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