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Contributor
NIKOS75
Posts: 14
Registered: ‎04-23-2013
My Device: 9360 curve
My Carrier: ORANGE
Accepted Solution

Forgot my password BB ID

Hello,

 

First, sorry for my english.

 

ORANGE changed the SIM card on my BB Curve.

 

When I open my phone, it asks me my password ID but I don't remember it.

 

ORANGE enable to do something and advice me to contact BB support.

 

What could I do ?

 

Thanks for your help.

 

N.

 

 

Please use plain text.
JSanders
Posts: 82,890
Likes: 22,683
Solutions: 5,840
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgot my password BB ID

Read this for instructions to reset your BlackBerryID password:

KB26361How to reset a BlackBerry ID password



You can create and reset your BlackBerryID Password from this link:
www.bbid.com





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Contributor
NIKOS75
Posts: 14
Registered: ‎04-23-2013
My Device: 9360 curve
My Carrier: ORANGE

Re: Forgot my password BB ID

Thanks for the proces KB26361 you advise to me.

 

I followed it (once more) and created a new password without any trouble but :

 

- My new password didn't appear in my BB ID details !!! Maybe, it is not important !

 

- In the past, with ORANGE assistance, I yet changed several times my password. Then after that, when I switched on my phone BB Curve and  logged with the new password, it failed. Today, it remains me 1 attemp on 10.

 

What is the matter ? I don't understand...

 

I am looking for a job and need to use my phone.

 

Please help me another time. 

 

N.

Please use plain text.
JSanders
Posts: 82,890
Likes: 22,683
Solutions: 5,840
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgot my password BB ID

What are you trying now to do?

If it is to reset your password, that link above explains how to do so.

 

Are you not getting the password reset email?

 

 




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Contributor
NIKOS75
Posts: 14
Registered: ‎04-23-2013
My Device: 9360 curve
My Carrier: ORANGE

Re: Forgot my password BB ID

oK I try to explain again what I am doing.

 

I want to use my BB curve 9360.

 

When I switch on the phone, it asks me :

1- my new SIM card password : ok I have got it.

2- my personal phone password : ok I have got it.

3- a BB ID connexion :

First : my BB ID username ? I suppose it's my ORANGE mail adress. If it is not, what is it ?

Second : my BB ID password ? I forgot it so I reseted it with your process and changed the password. I suppose it's with the new one I must login.

 

My trouble is that I already tried with ORANGE assistance to login with my ORANGE mail adress and a new password and it did not work. I have no explanation. ORANGE said there is a trouble whit my BB curve (?) and advice me to contact BB assistance.

 

It remains one attempt to login and I don't want to loose my data.

 

Could you please confirm if it is the right process and give me advice if is not ?

Shoud I switch off the phone and reset the SIM card before a new BB ID connexion attempt ?

If my last attempt does'not succeed, what are the consequences ?

 

Thanks.

 

 

 

 

 

 

Please use plain text.
JSanders
Posts: 82,890
Likes: 22,683
Solutions: 5,840
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgot my password BB ID


NIKOS75 wrote:

 

First : my BB ID username ? I suppose it's my ORANGE mail adress. If it is not, what is it ?

Second : my BB ID password ? I forgot it so I reseted it with your process and changed the password.


 

We don't know what your username/email address, you are supposed to know that.

 

 

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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PIN: C0001B7B4   Display/Scan Bar Code
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Please use plain text.
Contributor
NIKOS75
Posts: 14
Registered: ‎04-23-2013
My Device: 9360 curve
My Carrier: ORANGE

Re: Forgot my password BB ID

Of course, I Know my mail adress.

 

So then, I just have now to loggin my new BB ID password ?

Please use plain text.
JSanders
Posts: 82,890
Likes: 22,683
Solutions: 5,840
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgot my password BB ID

Is your email address your BBID?

 

If so, yes that should do it.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
NIKOS75
Posts: 14
Registered: ‎04-23-2013
My Device: 9360 curve
My Carrier: ORANGE

Re: Forgot my password BB ID

Thanks

 

I know my email adress but how could I check my BBID email adress is the same ?

 

 

 

Please use plain text.
JSanders
Posts: 82,890
Likes: 22,683
Solutions: 5,840
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Forgot my password BB ID

on your PC, at www.bbid.com

 

Login there and see if it works.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.