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New Member
Posts: 1
Registered: ‎01-06-2013
My Device: Blackberry Curve 9380

Freezes and Buttons don't work?

Hi,

my phone keeps on freezing for ages then even with full battery it will turn itself off and then when turned back on it will have no battery. It overheats and turns off and also the lock, back and blackberry button rarely work.

 

Any help to what i can do? 

 

Thanks!

Hall of Famer II
Posts: 49,700
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2267), Playbook (2.1.0.1526)

Re: Freezes and Buttons don't work?

Hi and Welcome to the Community!

 

What you describe sounds very much like moisture intrusion...if that is at all possible, then

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
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