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BlackBerry® Curve™

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Contributor
Posts: 10
Registered: ‎03-22-2013
My Device: Curve 8900
My Carrier: Etisalat, UAE

Re: Freezing / Hanging Screen - Curve 8900

Sequence of what I did :

1. Backed up data on the PC

2. Carried out the WIPE

3. Restored data from PC

4. All email data restored, but emails not functioning

5. Carried out the Service book deleting sequence

6. Received activation messages and emails started functioning

7. Restored email data deleted from the respective email accounts

Hall of Famer II
Posts: 51,326
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Freezing / Hanging Screen - Curve 8900

Well that's quite odd...the data should be there, but somehow is no longer being correlated to the correct email account. Strange. Well, I think what I'd recommend you do is to wipe out the Messages database:

  • KB10167 How to clear the user content databases from the BlackBerry smartphone

And then restore it again from that earlier backup (use the selective restore method, for only the applicable database, rather than the wholesale "everything" restore method).

 

Of course, this will wipe out whatever is in the Messages database right now...hopefully there's not too much of importance for you that has arrived in the interim.




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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
Posts: 10
Registered: ‎03-22-2013
My Device: Curve 8900
My Carrier: Etisalat, UAE

Re: Freezing / Hanging Screen - Curve 8900

Your help has been invaluable....many thanks. Take care

Hall of Famer II
Posts: 51,326
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Freezing / Hanging Screen - Curve 8900

You are most welcome indeed.



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code