10-04-2012 04:26 PM
10-09-2012 12:45 PM
To resolve the rebooting issue you are having with your BlackBerry® Curve™ 9320 smartphone, please try to back up your data do a clean reinstall of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
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07-12-2013 06:02 AM
01-17-2014 02:52 AM
Thank you for your tips but my phone restarts even after clearing the log and unchecking every option checked.
it wouldnt let me finish unchecking but when it finaly let me then it carries on with restarting itself.
Can you help?
01-20-2014 09:30 PM
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
02-25-2014 05:00 PM
keeping the paper beneath to hold the battery strongly is the best possible solution...try it everyone whuz facing this issue... i will restart eventually but onli 1 or max 2 times a day..