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New Contributor
Darshanaborthakur
Posts: 2
Registered: ‎11-24-2013
My Device: 9320

GPRS not working in BB9320

I have blackberry 9320. Just deactivated BBM plan and activated GPRS. But not able to use Facebook and my mail box. All other apps are running fine, like what's app and blackberry world. Please suggest what is the issue.
Super Contributor
sameer_it17
Posts: 463
Registered: ‎11-19-2013
My Device: BB Z10

Re: GPRS not working in BB9320

Hi..

 

What is the Plan you use now is it 2G or 3G dataplan ?

 

Hard reset the devie once and i doubt on the Dataplan from the Carrier .. 

 

Thanks..

Please update the result after applied..

Thanks
JSanders
Posts: 86,560
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: GPRS not working in BB9320


Darshanaborthakur wrote:
I have blackberry 9320. Just deactivated BBM plan and activated GPRS. But not able to use Facebook and my mail box. All other apps are running fine, like what's app and blackberry world. Please suggest what is the issue.

Confirm with Vodafone that you do indeed have the BIS BlackBerry data plan on your mobile account. You must have that.




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New Contributor
Darshanaborthakur
Posts: 2
Registered: ‎11-24-2013
My Device: 9320

Re: GPRS not working in BB9320

I have a 2G data plan. So do i need to change it to 3G??

But if 2G dont work how come whts app / blackberry world and borwser is working.

JSanders
Posts: 86,560
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: GPRS not working in BB9320

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code