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New Contributor
lightswitchr
Posts: 4
Registered: ‎08-07-2011
My Device: Curve 9320
My Carrier: GiffGaff (O2 UK)

GPS not working on 9320

[ Edited ]

Hi everyone,

 

I got a replacement 9320 today after claiming on my insurance, but the GPS doesn't want to work.

 

Location services are on and GPS is set to Device, I refresh the GPS and it fails to locate. Doesn't matter whether I'm inside or out, it times-out and fails. 

 

I've tried the GPS diagnostics and it just says the same thing; that it couldn't find my location.

 

My network supports GPS as I used it on my old 9300, so I'm a little stumped. 

 

Also, BlackBerry maps refuses to search, just saying 'Unknown Error'. Possibly connected?

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JSanders
Posts: 84,410
Likes: 22,906
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: GPS not working on 9320

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

Keep trying the GPS refresh, be in an area with a clear view of the sky. Keep trying.




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New Contributor
lightswitchr
Posts: 4
Registered: ‎08-07-2011
My Device: Curve 9320
My Carrier: GiffGaff (O2 UK)

Re: GPS not working on 9320

Hi, thanks for your reply!

 

That didn't work, unfortunately, so I tried a forced update (effectively a hard reset); this also didn't work.

 

Looks like I'll have to go back to Carphone Warehouse tomorrow :/

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JSanders
Posts: 84,410
Likes: 22,906
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: GPS not working on 9320

That's not a forced update, just a reboot.

 

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
lightswitchr
Posts: 4
Registered: ‎08-07-2011
My Device: Curve 9320
My Carrier: GiffGaff (O2 UK)

Re: GPS not working on 9320

Sorry, I mean I used the desktop manager to reinstall the software.

Funnily enough, as soon as I got on the bus, the GPS started working:- very strange. Thanks anyway.
Please use plain text.
JSanders
Posts: 84,410
Likes: 22,906
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: GPS not working on 9320

It takes time, I've seen it over and over. Alot of it has to do with your physical location in regard to the satellites, and what is actually happening (without you seeing it, is the satellites are seeing your device and pushing what is called the satellite ephemeris data TO your device, which in laymen's language tells your device where in the sky the satellites are located for GPS data).  It can just take time.

 

Anyway, you're good, good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.