11-08-2012 05:37 PM - edited 11-08-2012 05:39 PM
I got a replacement 9320 today after claiming on my insurance, but the GPS doesn't want to work.
Location services are on and GPS is set to Device, I refresh the GPS and it fails to locate. Doesn't matter whether I'm inside or out, it times-out and fails.
I've tried the GPS diagnostics and it just says the same thing; that it couldn't find my location.
My network supports GPS as I used it on my old 9300, so I'm a little stumped.
Also, BlackBerry maps refuses to search, just saying 'Unknown Error'. Possibly connected?
11-08-2012 05:47 PM
Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
Keep trying the GPS refresh, be in an area with a clear view of the sky. Keep trying.
11-08-2012 06:51 PM
Hi, thanks for your reply!
That didn't work, unfortunately, so I tried a forced update (effectively a hard reset); this also didn't work.
Looks like I'll have to go back to Carphone Warehouse tomorrow :/
11-09-2012 09:36 AM
That's not a forced update, just a reboot.
11-09-2012 09:56 AM
It takes time, I've seen it over and over. Alot of it has to do with your physical location in regard to the satellites, and what is actually happening (without you seeing it, is the satellites are seeing your device and pushing what is called the satellite ephemeris data TO your device, which in laymen's language tells your device where in the sky the satellites are located for GPS data). It can just take time.
Anyway, you're good, good luck.