BlackBerry® Curve™

[lightswitchr]

Hi everyone,

I got a replacement 9320 today after claiming on my insurance, but the GPS doesn't want to work.

Location services are on and GPS is set to Device, I refresh the GPS and it fails to locate. Doesn't matter whether I'm inside or out, it times-out and fails. 

I've tried the GPS diagnostics and it just says the same thing; that it couldn't find my location.

My network supports GPS as I used it on my old 9300, so I'm a little stumped. 

Also, BlackBerry maps refuses to search, just saying 'Unknown Error'. Possibly connected?

[JSanders Resident Expert]

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

Keep trying the GPS refresh, be in an area with a clear view of the sky. Keep trying.

[lightswitchr]

Hi, thanks for your reply!

That didn't work, unfortunately, so I tried a forced update (effectively a hard reset); this also didn't work.

Looks like I'll have to go back to Carphone Warehouse tomorrow :/

[JSanders Resident Expert]

That's not a forced update, just a reboot.

Good luck.

[lightswitchr]

Sorry, I mean I used the desktop manager to reinstall the software.

Funnily enough, as soon as I got on the bus, the GPS started working:- very strange. Thanks anyway.

[JSanders Resident Expert]

It takes time, I've seen it over and over. Alot of it has to do with your physical location in regard to the satellites, and what is actually happening (without you seeing it, is the satellites are seeing your device and pushing what is called the satellite ephemeris data TO your device, which in laymen's language tells your device where in the sky the satellites are located for GPS data).  It can just take time.

Anyway, you're good, good luck.