Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Member
Posts: 2
Registered: ‎04-18-2013
My Device: BlackBerry Curve 9320
My Carrier: Vodafone

Get past Enterprise Activation to set up Personal Email Accounts

Hi,

I bought a BlackBerry Curve 9320 today. I am having difficulty setting up my personal email accounts. I went to setup->email accounts, but there is only the Enterprise Activation screen, I can't find an option to skip or bypass that screen to set up my personal email accounts. I don't know what the Enterprise Activation is but don't have any. It said something about having to contact my system administrater so I'm guessing it's to do with work, but my phone is for personal use only. Please help me move past this setup screen -I can't find a delete option anywhere. I updated and restarted my phone and connected it to the desktop software, but it doesn't seem to be helping.

Thank you. Smiley Happy

Hall of Famer II
Posts: 53,051
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Get past Enterprise Activation to set up Personal Email Accounts

Hi and Welcome to the Community!

To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).

 

With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Member
Posts: 2
Registered: ‎04-18-2013
My Device: BlackBerry Curve 9320
My Carrier: Vodafone

Re: Get past Enterprise Activation to set up Personal Email Accounts

Thank you very much,

 

I have contacted my service provider - hope they can fix it Smiley Happy