BlackBerry® Curve™

[Lovinglife]

Hi I was wondering if I could get some help?

Basically I was updating my BBMand, me being the **bleep** that I am, I managed to look myself out of my BBM :/ I can't remember my password and emailing me a reset link doesn't work because I created the account under a email address that doesnt exist :/ creating a new Blackberry account doesnt let me into BBM. I can't contact anyone on the Blackberry support line so I'm basically in trouble! Help, any ideas?

[prince2012]

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Lovinglife wrote:

creating a new Blackberry account doesnt let me into BBM. I can't contact anyone on the Blackberry support line so I'm basically in trouble! Help, any ideas?

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Hi Lovinglife

Welcome to BlackBerry Suport Forums

So you have created a new BlackBerry ID ? When you use this new BlackBerry ID on BBM what error are you getting ? 

[Lovinglife]

I'm basically not being allowed into BBM when I use the new account it just says the username is wrong so idk what to do :/

[prince2012]

Hi Lovingglife

                          I think you have done something wrong while creating a new ID on your device, Do a backup of your device then follow this Knowledge Base Article :

KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone.

[Lovinglife]

Ah brilliant thanks where should I back everything up to?

[prince2012]

Hi Lovinglife

                       Use BlackBerry Desktop Software to do a Complete Backup Of your device, you can download the latest Desktop Software from here  BlackBerry desktop software .then do a backup . Refer to this Knowledge Base for further help:

KB12487 :  How  backup BlackBerry smartphone Data using BlackBerry desktop software for Windows.