11-22-2012 03:18 PM
When my phone is plugged in and fully charged the green light is not coming on, also it's losing charge very quickly and keep bringing up the hour glass clock, delaying things. I cleared my logs but nothing changed.
Anyone know how to fix this?
11-27-2012 09:29 AM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo