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New Contributor
Mononoke
Posts: 4
Registered: ‎02-23-2011
My Device: Blackberry Curve 8900

HELP! BlackBerry Curve 8900 'Reload Software: 507' Error

Hello.

 

I was using my mac to backup my Blackberry, and thought i would update the software too.

 

It froze up, and when i force quit after a half hour or so, i got 'Reload Software: 507'

 

I have tried:

 

http://supportforums.blackberry.com/t5/BlackBerry-Curve-BlackBerry-8900/new-bb-reload-software-507/m...

 

http://supportforums.blackberry.com/t5/BlackBerry-Bold-BlackBerry-9000/Help-and-Support-Reload-Softw...

 

I also tried - via my PC:

 

http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02792

 

None of these things have made any difference. It still says

 

Reload Software: 507

 

What should i do? Help please!

 

Thank you!

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BlackBerry Technical Advisor (Retired)
RandomHero
Posts: 884
Registered: ‎07-26-2010
My Device: 9900
My Carrier: rogers

Re: HELP! BlackBerry Curve 8900 'Reload Software: 507' Error

If you go to: Start - Run, type: C:\Program Files\Common Files\Research In Motion\AppLoader\Loader.exe


This will launch the Application loader, before you plug your BlackBerry in remove the battery. Then go through the application load process and when the application load process is showing the waiting for device initialization, put the battery back in.


Allow the process to complete, then test to see if the 507 error is gone.


Hope this helps.

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New Contributor
Mononoke
Posts: 4
Registered: ‎02-23-2011
My Device: Blackberry Curve 8900

Re: HELP! BlackBerry Curve 8900 'Reload Software: 507' Error

Hello! :smileyvery-happy:

Thanks for replying and for the suggestion.

I did already try that about 20 times as per instructions on one of the links above, and no luck.

So alas i have sent my Blackberry in for repairs. I don't think there is a solution i can do from home.

BEWARE MAC USERS!! Don't force quit your Blackberry whilst updating!! Or 507 will ruin your day! hehe

:robotsad:

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BlackBerry Technical Advisor (Retired)
RandomHero
Posts: 884
Registered: ‎07-26-2010
My Device: 9900
My Carrier: rogers

Re: HELP! BlackBerry Curve 8900 'Reload Software: 507' Error

Sorry to hear that you had to use your last resort there, but let us know if you have any other issues when you get your device back.

 

Cheers,

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