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New Contributor
Posts: 7
Registered: ‎06-30-2012
My Device: curve 9360 - rem71uw
My Carrier: orange
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HELP - Can't connect to Blackberry Protect service?

Today I got an upgrade on my blackberry to a blackberry curve 9630, on my old phone I used blackberry protect to save my contacts, texts etc
I've used it to transfer data before so trusted it but today it doesn't seem to be working.
I have downloaded the app and it is now stuck on the 'connecting to blackberry protect service' page with the green circle, it has been like this for an hour or so.
I have a full data plan and it has worked it the past, can anyone help me? Thanks.

New Contributor
Posts: 3
Registered: ‎07-01-2012
My Device: curve 9360
My Carrier: vodafone

Re: HELP - Can't connect to Blackberry Protect service?

i have d same problem

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: HELP - Can't connect to Blackberry Protect service?

 Hi 

 

It seems everyone has the same problem me too. Nevermind I m gona try later, there may be some 

 

problem connecting to the server  as every had the same problem at the same time.Nothing to Worry Guys.

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Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: HELP - Can't connect to Blackberry Protect service?

[ Edited ]

Servers seem to be up now. If not, refresh your service books.


Ron

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New Contributor
Posts: 7
Registered: ‎06-30-2012
My Device: curve 9360 - rem71uw
My Carrier: orange

Re: HELP - Can't connect to Blackberry Protect service?

How do I refresg my service books? Thank you

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: HELP - Can't connect to Blackberry Protect service?

Are you still unable to access the Blackberry Protect?
...........................................................................................................................................................
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New Contributor
Posts: 7
Registered: ‎06-30-2012
My Device: curve 9360 - rem71uw
My Carrier: orange

Re: HELP - Can't connect to Blackberry Protect service?

Yes sadly, I dont know if I should delete it and re-install it maybe?

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: HELP - Can't connect to Blackberry Protect service?

is it still stuck with Connecting to Blackberry Service?
...........................................................................................................................................................
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New Contributor
Posts: 7
Registered: ‎06-30-2012
My Device: curve 9360 - rem71uw
My Carrier: orange

Re: HELP - Can't connect to Blackberry Protect service?

Yes it is

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: HELP - Can't connect to Blackberry Protect service?

Please restart the phone by removing and placing the battery back while the device is ON. Let us know if you still experience the issue after this.

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