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BlackBerry® Curve™

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New Contributor
shannoncg123
Posts: 7
Registered: ‎06-30-2012
My Device: curve 9360 - rem71uw

Re: HELP - Can't connect to Blackberry Protect service?

Will do thank you!

New Contributor
shannoncg123
Posts: 7
Registered: ‎06-30-2012
My Device: curve 9360 - rem71uw

Re: HELP - Can't connect to Blackberry Protect service?

It is now working, thank you!

Forums Veteran I
Ronbob
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: HELP - Can't connect to Blackberry Protect service?

You're welcome. See you around. :smileyhappy:


Ron
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New Contributor
shannoncg123
Posts: 7
Registered: ‎06-30-2012
My Device: curve 9360 - rem71uw

Re: HELP - Can't connect to Blackberry Protect service?

hi, it worked and it went to the blackberry protect page where i can choose whether to restore or back up, when i click restore it says 'error: the blackberry protect service is temporarily unavailable' i have rebooted the phone a few times and it is still not working, can you help please, thanks

Forums Veteran I
Ronbob
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: HELP - Can't connect to Blackberry Protect service?

Sorry for the late response. Is it still not working up to now?


Ron
...........................................................................................................................................................
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up :smileyhappy:

Blackberry Battery Saving Tips | Follow me on Twitter

Developer
Raestloz
Posts: 93
Registered: ‎02-23-2011
My Device: Z10 STL100-1

Re: HELP - Can't connect to Blackberry Protect service?

 
BlackBerry Z10
Contributor
kbalaz
Posts: 32
Registered: ‎10-29-2012
My Device: Z10/Playbook

Re: HELP - Can't connect to Blackberry Protect service?

Following all advice, I had deleted and reinstalled both protect and OS. numerous times. Although it appeared to be deleting, it wasnt fully. upon reinstall I now notice the check box that says, prevent Protect from being deleted. I unchecked this box and deleted one more time and voila, everything now works perfectly. I guess I overlooked this because it appeared that the app was deleting when it was obviously leaving things behind. Not sure if it will help anyone else out, but after two weeks of trying everything, it finally worked for me.

New Member
Kit_147
Posts: 1
Registered: ‎04-28-2013
My Device: Torch 9800

Re: HELP - Can't connect to Blackberry Protect service?

it isn't working for Torch 9800
Contributor
Gentlemaneve
Posts: 14
Registered: ‎03-17-2013
My Device: BlackBerry Torch 9800

Re: HELP - Can't connect to Blackberry Protect service?

Kit, I had the same problem with my Torch 9800 , and I got around it by registering my phone with the wireless network, going into a location where I had coverage, and trying again. Hope this helps.