10-11-2011 01:42 PM
Really really fed up can anyone pls advise me??
Took out a 24 month contract on vodafone in May this year with a curve 8520. When phone was charged I unplugged the charging cable and the port came out on the end of the cable (apparently a common fault with this model)
I returned the phone to Vodafone and they sent it away to be checked out, only to inform me that because I didn't take out insurance I am liable as they class it as physical damage. The phone should still be covered by a 1 year manufacturers warranty but nobody is interested in repairing or replacing it - What do I do now? Has anyone else had this issue and got it fixed?? How do I get Blackberry to look at it? The warranty is with them so Vodafone won't help.
10-11-2011 01:59 PM
10-11-2011 02:03 PM
10-11-2011 02:16 PM
I imagine blackberry have determined this is caused by the user rather than faulty parts or a manufacturing issue. See if vodafone can provide you with copy of a report by the blackberry engineer stating why he has reached this conclusion.
10-11-2011 02:19 PM - edited 10-11-2011 02:20 PM
just dealt with very rude cust service manager with Vodafone who refused point blank to take up this issue saying go to Blackberry it's their warranty that will solve this issue. What to do now!!
If you bought the BB from them, then that person is completely wrong. Escalate to that persons manager. See this:
Now, I didn't catch what country you are in, so I'm not sure if that exact warranty applies. But, the "Solution Provider" discussed in the warranty document refers to the carriers and authorized resellers. They indeed are the warranty service providers, responsible for honoring RIM's manufacturers warranty.
Now, that all said, if you did not purchase your BB from them, then they would not be the servicer of your warranty coverage.
10-11-2011 02:24 PM
10-11-2011 02:29 PM
Hi I am in the UK and handset came from Vodafone not BB directly.
OK...then a different warranty document would apply...but I don't know where to get that. But I do know that the contracts between RIM and the carriers pass warranty servicing responsibility to the carriers. You have no path to seek free support direct from RIM for anything, including warranty service. All support starts with the carriers, who can escalate cases into RIM for free. You have no other path to obtain that.
They are both fobbing me off,
Sorry...I'm confused how you come about that statement. Have you talked directly to RIM? If so, then the statement could be accurate. But, if you've only talked to your carrier, then the statement may be inaccurate.
The Vodafone cust services manager simply shouted me down and said they won't do anything more for me. Mega fed up now!
That's terrible. That's horrible customer service. I continue to encourage you to escalate beyond that person. It may be accurate what they are saying, but the manner in which they are saying it is inexcusable.
10-11-2011 04:28 PM
It's very hard when you are being told by both companies involved that it's not their problem - I really don't know what to sya to whom now, i'm sure i'm being fobbed off as it's still within the 1 year warranty.
10-11-2011 04:51 PM
It's very hard when you are being told by both companies involved that it's not their problem
You've said that twice now...and have yet to cite anyone you've talked to other than that horrible customer service manager at your carrier. How exactly is RIM denying you anything?
I really don't know what to sya to whom now, i'm sure i'm being fobbed off as it's still within the 1 year warranty.
You need to do exactly as I've said many times to you now...escalate with your carrier beyond that horrible person. There is no other path for you to take...
10-18-2011 04:05 AM
Exactly the same problem here, bought a blackberry curve 9300 last may, 5 months ago, through my vodaphone account for £200.
Charging port came apart from the phone, sent phone and port back to vodaphone. Week later got the phone back minus the charging port with a letter stating it was physical damage and outside of the manufacturers warranty.
I have spent hours on the phone to vodaphone saying it was a design fault and have got absolutely no where with them.
I have asked them to send the charging port back so I can get it independently checked but they cannot find it!!
All they say is that I am due for an upgrade on my account with one of my other phones and could get another one............sure!!
All I can say is the blackberry has a design fault with the charging port (plenty of evidence on the net) and vodaphone are a **bleep** provider.