04-21-2013 05:08 AM
04-21-2013 05:38 AM
Welcome to BlackBerry Support Forums
Have you tried a battery pull restart by removing the battery while your device is Powered On , try it and see if you're able to access your keyboard .
If that fails then you can try to start your device on safe mode then try to enter those letter :
KB17877 : How to start a BlackBerry smartphone in Safe Mode
But please note, those issue may happen because of any installed application or if your device got wet or had moisture intrusion recently . If its beccause of any bad apps then safe mode may allow you to enter those letter , but if its because of moisture intrusion then it will not work , in that situation you have to visit any repair shop to get it fixed .
04-22-2013 05:49 AM
If our BlackBerry ever got wet then we should not try to Turn it ON to see if it works . Should immediately remove the Battery , also SIM and Media Card. We should place it in a bag of Uncooked rice which absorb the moisture . Should leave it for atleast 3 to 4 days unless we are sure that moisture has been completely absorbed . Then we should place our BlackBerry on any heat emitting surface like stabilizer , Or in the dashboard of a car on a sunny day. Before inserting the battery we should be sure that it is completely dry.
Have you done this after your device got wet ?
Still after following those steps it is not guarantied that our device will be trouble free and will perform as earlier , because when moisture or any liquid substance enter our BlackBerry it starts corrosion which leads to problem like quick battery drainage , problem in typing and many more .
In all condition we should try to avoid our BlackBerry from any moisture intrusion or any liquid , liquid or moisture is the worst enemy of our BlackBerry or any electronic devices.
If its already too late then you should visit any mobile repair shop to know if they can repair it .