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BlackBerry® Curve™

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Omneyya
Posts: 1
Registered: ‎06-21-2013
My Device: Curve 9220
My Carrier: Company

HELP !

I forgot my password for the bbm id and whenever i answer my recovery question it sent the password to my email which i forget its password too :smileysad:
What should i do ? how can i reset my id or pw now ?\
Thanks !

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: HELP !


Omneyya wrote:

I forgot my password for the bbm id and whenever i answer my recovery question it sent the password to my email which i forget its password too :smileysad:


Hi Omneyya

 

Welcome to BlackBerry Support Forums

 

From a PC try to reset the password of that particular email account , using forgot password option . 

 

 


Omneyya wrote:


What should i do ? how can i reset my id or pw now ?\


If you're unable to reset then you're struck , and have to use a new BlackBerry ID username Or you have to login to your email account that you used as BBID username  , search your inbox for the initial email sent by BlackBerry  to confirm your BBID , you can delete your BBID from there and then use the same email or username for your BlackBerry ID again Or  :

You can refer to this Knowledge base to use a new BlackBerry ID :

 

KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

 

So first do a backup of your device then you have to perform a security wipe to use a new BlackBerry ID on your Curve 9220.

 

But first try to reset the password for your email account , if you're successful then you can access the reset password .

 

Good luck.

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