04-11-2013 01:54 PM
I bought this phone from an individual after the camera on my previous Blackberry quit working. I was rather upset when I could no longer send pictures with my text messages. I found out I needed a data package. So, I contacted my carrier (ATT) and added a package. My phone now shows 3G in the upper right-hand corner and various wi-fi connections depending where I am. But, I still do not have the option to attach pictures or if I try to access FaceBook or BlackBerry App World. it says the system administrator is prevenging you. I don't even have the browser icon in my menus. So, was curious if the previous user had disabled something? Any help would be appreciated. I have a new grandbaby and hate missing those pictures. Thanks!
04-11-2013 02:01 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you!
If not, then
So, was curious if the previous user had disabled something?
That is completely possible, for a variety of reasons...the first being that they did not properly cleanse the BB after removing it from a BES environment...you can check that here:
If there is an IT Policy, then you need to do a few things...first (and even if there is not an IT Policy), review this KB:
If the other party did not complete their SELLER steps, then you may not even be able to proceed with your BUYER steps, but you can try. But, if there is an IT Policy, you'll need to insert an additional step (3):
04-11-2013 06:09 PM
I was on the phone with ATT Monday for over a half an hour to try to get their help in correcting this problem - thought it was the data package or they hadn't actually set it up - and during the call, they I gave them the PIN number for the phone and they registered it. I got a message on my phone that it had been registered with my wireless network. However, I did register it again per the instructions. But, I cannot get the srevice books sent. I had updated the software last week so am on 6.0. When I try to go to Email Accounts, all it tells me is my device had a problem connecting to the server. So, I tried method two and when I put in my PIN and IMEI nubmers, it says it cannot create an account because the device is not registered with the wireless service provider. Any suggestions?
04-11-2013 06:12 PM