08-19-2013 04:22 AM
i bought my blackberry curve 9300 from a friend... when i inserted my own sim card and powered on the set... 1st thing i did was adding a wifi network... it was connected properly (it showed the msg that u'r connnected to ur router etc ).... but when i opened the browser (the built in one) i received a message that
"unable to connect to the internet, please try again later. if the problem persists please contact your service provider"
also i cannot open the apps which need internet lyk viber whatsaap facebook etc (these were installed by my friend)
i tried to clean my service book databse but i found that desktop cical service book is also missing... :'( now i am out of idea and sitting dumb ri8 now... no idea what to do
plzZzZ help :/
Solved! Go to Solution.
08-23-2013 01:02 AM
There are things you need to understand about Blackberry.
1. Blackberry is a secure device which needs its own internet plan called BIS (Blackberry Internet Service) or Blackberry Enterprise Server
2.You can not use the internet plan which is likely used in other mobile devices
3. Even if you have Wifi or Hotspot Connection you can simple use your browser or any other applications.
4. Without BIS over wifi your browser may work but the applications installed in it will not work (i.e.., if you have BIS then only Facebook App will take then login details and validate after than you can run it over wifi)
5. There are some methods available where your browser and some OTA(Over The Air) installed apps will work good without BIS over wifi or normal internet plan.
1. Its better you activate BIS Plan (Contact your service provider) and enjoy all the facilities like BBM, BBA, Mail, All the apps, BBP, Instant Messaging and love what you do.
2. Open the browser and be happy with it along with some OTA installed apps.
Some Blackberry plans,(Depending on your service provider)
BIS- Mail, IM, Browsing, BBM
BBM- Only BBM
Blackberry Mail - Mail and IM
If your are credit is Zero then turn off the Data Service from Mobile Network options (options(settings) ->Network and connections ->Mobile Network ->Data Services ->on/off)
I hope this will help you out. have a great time.
08-19-2013 06:14 AM
First thing....when you got your BlackBerry did you do a security wipe to remove your friends info from the phone....app payment details, ID etc? Remove your sim card and sd card, go into settings , security and do a security wipe. Once the phone has booted up put the sim and sd card back in and you are ready to set up the phone.
A Blackberry will not work just on wifi.....thats why you see the message re your service plan. To use a Blackberry properly you need BlackBerry internet services....data....from your network. Ring your network, tell them you have a Blackberry and ask them to connect you to BIS. Whan that data is on the phone you can finish setting it up properly....make an ID using your email address and password, set up email accounts on the phone, use BBM etc.
Get the BlackBerry internet services put on, then if you need help with setting it up come back ...
08-20-2013 03:34 AM
In your post you said you added the wifi network, this after putting your sim in. I took this to mean that you were trying to use tbe BlackBerry over the wifi network with no BIS.....in which case sending service books or going down tbe host routing table route would do no good at all....
08-20-2013 04:56 AM - edited 08-20-2013 04:59 AM
so if i call to the company whose sim i am using and they connect me to the bis... then i'll be using internet on my sim credit??? i mean.. how the wifi thing is related to the netwotk registration??? it sounds strange :/
also i highlighted "my own sim" coz the wifi was working fine on my friends sim card... (coz he installed apps using it )... and what would u say about the desktop cical service which is missing in my phone????
08-20-2013 05:14 AM
You need to ring your network and ask them to connect you to BlackBerry internet services. That will allow to connect by mobile internet to the internet, use Faceboom, Twitter, BBM, email etc.
Unlike other smartphones that will work purely through wifi for internet, a Blackberry wont. A normal phone uses public servers to access the Internet.....a Blackberry uses BlackBerry data and uses BlackBerry secure servers.
Without the Blackberry data on the phone it wont work properly, even connected to wifi.
Your friends sim would have worked because he would have had BlackBerry data, he would have had a Blackberry ID. Ring your network, have BlackBerry internet services.....BIS.....put on your phone then someone on here will help you to set up you BB ID, email etc.
08-20-2013 12:14 PM
Ok...lets see if I can make this any simpler.
Anything that goes over the Internet is called data. Networks provide you with a certain amount of data to allow you to use the Internet. You need data from your network to run any phone. Data gives you internet access..
If you use your phone internet to browse, send emails or BBMs that would come out of your phone network data. If you switch tbe phone onto home wifi anything you do on the phone will then use the wifi signal.
08-21-2013 03:54 AM
08-22-2013 01:23 PM