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New Contributor
Posts: 3
Registered: ‎09-08-2013
My Device: Curve 8520
My Carrier: O2
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Help!!!!! Curve 8520 Issue

Hi all

 

Please help me - I updated my curve today but my PC died half way through. Now when I turn my phone on it just comes up with a list (files, pictures, contacts etc) and statesBlackberry Platform 5.2.0.67. I try and close it, click on them but it just says error. How do I get my phone back to normal????

 

Please help Smiley Happy

 

Hall of Famer II
Posts: 52,389
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Help!!!!! Curve 8520 Issue

Hi and Welcome to the Community!

(Credit JSanders)

There are two methods of recovery for you to try:

Method One:

  • Open the Blackberry Desktop Software & Connect your device to your PC using the OEM USB cable, and without inserting battery.
  • You will get three options: Retry, Update Or Cancel; click on update.
  • Once it is to the stage of "initializing handheld", insert the battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Method Two:

  • Start your BlackBerry in Safe mode. KB17877 How to start a BlackBerry smartphone in Safe Mode
  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 3
Registered: ‎09-08-2013
My Device: Curve 8520
My Carrier: O2

Re: Help!!!!! Curve 8520 Issue

Thank you soooo much! This has worked (the first option) your an absoloute star!!!!!!

 

Becky

Hall of Famer II
Posts: 52,389
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Help!!!!! Curve 8520 Issue

You are very welcome...enjoy!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code