BlackBerry® Curve™

[techjynx]

My new Blackberry Curve completely locked up!  It shows a grey screen with an hourglass and every few minutes shows the home screen with a progression bar that says "verifying security software" then goes black, like it's turning off... then back to the hourglass.  I've tried turning it off with no luck.  I've removed the battery, but it comes back to the hourglass when I reinsert.  Is there another way to reset it?  I've had it for less than a week!  Thank you!

[Bifocals]

Hi,wnd welcome to the forums!

Is your phone setup as BIS (your own phone or BES meaning a corporate Phone?

Also, how new is your phone?

Thanks

[techjynx]

Thanks for your warm welcome!  I purchased my phone last week, Thursday.  It's in my name personally but I do get my corporate email on it.  I guess I would say it's personal...?  I'm not very tech savvy, if you couldn't tell.

[Bifocals · Accepted solution]

Hi,

Personally I would get a new phone. While this could be addressed by reloading the OS, it could also be indicative of a serious flaw that may affect your phone continuously. In my opinion, I would not pay for a device that has to re repaired

or is not right straight out of the box.

Please tell me your thoughts,

[techjynx]

You're probably right.  If it were a car, I'd take it back immediately.  I'm so accustomed to technology acting up (you should hear the stories about my Dell laptop!) that I just bear through it and try to find a fix.  Thanks for the sage advice.

[Bifocals]

Pllease resolve the post using the green check in the windoe of the post that contained your answer. thanks!

[jpm]

I have the second of two Curves I have had in 29 days through Verizon.  Both devices freeze / lock up when paying brickbreaker.  I had the first one replaced to get rid of this defect, but to no avail.  I have spent probably 20+ hours on line with Blackberry support in the last month and have not reached a solution.  Most recently, the tech had me wipe the device clean (3rd time we'd done this) and restore factory settings.  With no addresses /contacts synched with my laptop it seemed to do okay for 24 hours.  But, with nothing beyond factory settings I could receive calls / manually dial outgoing calls, play brickbreaker, and that was it.

During this 24 hour interim, I ran a complete scan (Norton 360) on my laptop and found no bugs, and even defragged my computer (not that this would affect the device.)

Yesterday, for the first time in 24 hours I synched my device to my laptop to load Outlook addresses / contacts and within a few minutes it locked up again.

Tech guesses my contacts are causing a problem.  I don't see how.  The same data was loaded on my Pearl that I had for 2 years previously and it worked flawlessly for 2 years.

Tech has had me send them countless logs and bottom line is they may have to create "patch" to fix the problem...  I can't wait that long so I am headed back to Verizon today before my 30 days from purchase expires and get a new (non-curve) device.  I will reluctantly consider another make than Blackberry if I have to.

PS, the problem requires multiple soft resets daily, and if I wanted that feature, I would have kept my old Palm....  Previously the worse device ever created.  And, the Curve has done this before and after I added the 4 gig media card.

Anyone else seen / heard of this?  And, if so what is the solution?

[jpm]

Just an update.  I went back to Verizon today and they allowed me to trade out the Curve for my third one in 4 weeks.  Assuming the BB tech guys were right, I began playing Brickbreaker with the device on factory settings.  After about 20 minutes, I made some changes (selecting preferred fonts, etc.) but NOT installing any of my Outlook contact info.  The game continued to play well.  Then, I MANUALLY installed ONE contact (name and phone number) in the new device directory.  Within 60 seconds of playing Brickbreaker, the device froze solid.

I went immidiately back to Verizon and traded for another 8830 (what I should have done in the first place.)

From my experience nobody should buy a Curve until the bugs are out of it.  In fact, not only did my Outlook contact info NOT jam the device up, but the manual insertion of ONE CONTACT was enough to freeze up the device while playing Brickbreaker.

Run for your life if someone offers to sell you a Curve.  It must have looked great on paper.