BlackBerry® Curve™

[medicinewoman]

My sister has recently given me her Blackberry Curve 9320.

My Blackberry desktop manager has registerd/recognised the phone to be a Blackberry 8520 (which is wrong).

As an 8520 I can't downoad the apps I want for my phone as the apps aren't compatible for an 8520.

How do I get me my desktop software to recognise my phone the actual phone that it is - a 9320?

Can any one help please?

[sdgardne]

Hi and Welcome to the Community!

That is very strange indeed...please check, in the installed apps to the computer, for any BB Device OS packages...if there is one for the 8520 installed, that may be causing the confusion...so please remove it (and any others, if they exist). You want, installed to your PC, only the Desktop Software...no OS packages (yet...).

If that fails, then I suggest this thread:

• http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Further, it walks you through installing, also to your PC, the proper BB OS package so that (hopefully) the Desktop Software can then properly recognize your 9320. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

Good luck and let us know!

[JSanders Resident Expert · Accepted solution]

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medicinewoman wrote:

My Blackberry desktop manager has registerd/recognised the phone to be a Blackberry 8520 (which is wrong).

As an 8520 I can't downoad the apps I want for my phone as the apps aren't compatible for an 8520.

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1. On the BlackBerry itself, please look at the white sticker under the battery, what model number does it indicate?
2. On the device, go to Options > About, and on the top line, what model number does it indicate?
3. In any text area or email compose screen, please type "m y v e r" followed by the space bar... (without the quote marks) and what is the model number and OS version resulting?

[medicinewoman]

Thank you so much for your help.

The 'problem' was much simpler than that.

The 9320 is my sister's new phone.

'Turns out before leaving on holiday, she gave me her old 8520 phone in a 9320 box with the 9320 manual.

Lol.

I have a different problem with Blackberry Apps world not downloading now.

I'm trying to fix this.

If I can't I will post the problem.

Thanks again for your help.

[JSanders Resident Expert]

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medicinewoman wrote:

I have a different problem with Blackberry Apps world not downloading now.

I'm trying to fix this.

If I can't I will post the problem.

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What are you doing to try to fix this AppWorld problem?

Are you connected to a WiFi router

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?

[medicinewoman]

Hi,

I had wifi working etc but it kept giving messages about the server.

I persisted and eventually got Appsworld downloaded.

Thank you for your help again Batman 

[JSanders Resident Expert]

Good deal, thanks for the update.