12-30-2008 09:32 AM - edited 12-30-2008 10:18 AM
Kindly be informed that I have blackberry curve 8320 device and using BIS from Vodafone Turkey.
When i bought it 3 months ago i was getting my webaccess business emails via push mail from my mobile device regularly.
But what was changed i dont know last week i have an e mail from email@example.com that i must update my password for my webaccess account.So i have tried to update it. But every time it gives a failure message
i have tried lots of combination of my server account names provided by my company but nothing has been changed!, at last i took my device to our IT manager and ask for help. He said that he doesnt know about getting emails by web access from blackberry device.(Becouse our Company has BES from Turkcell (another operator) and gives the blackberry devices to just only Managers).
When i show him my oldest emails from the server, he believed me and tried to help me honestly. He tried lots of combinations to add my email from outlook web access. But he couldnt do anything either.
I have called the Vodafone customer service and they couldnt solve the problem either.
After that, i talk with my friend from our company who uses BB BOLD and getting his mails via exchage server, bingo he told me that he is trying to solve the same problem like me and all the steps are the same, he also took a message to update his pass etc. But the main point is he is using Turkcell BIS. (i am using Vodafone)
So i am thinking that that problem is not belongs to operators.
Now i am looking for somebody to help me. Just please be informed that i am not a rookie about using blackberry and computer devices.
Awaiting your kindest replies,
Marry Christmas and Best Regards,
Retail Merchandising Analyst
12-31-2008 05:52 AM