Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
cassie46
Posts: 4
Registered: ‎04-08-2010
My Device: Blackberry 8520
My Carrier: Orange

Help my 8520 will not turn on

Today I downloaded a app and then I decided I didnt want it so unistalled it in which it then said I needed reboot/reset so I clicked yes and then it will not come back on now. At times the light flashes red but nothing happens. I have tryed charging it, taking battery in and out. Any advice would be grateful it is only about a month old.

Please use plain text.
JSanders
Posts: 85,122
Likes: 23,020
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help my 8520 will not turn on

First, remove the battery for about five mins and reinsert to try a reboot.

 

If that works, good.

 

If not, see below.

 

 


 

If your BlackBerry stays powered off with a black screen, follow the instructions below. The only indication of life might be the blinking red LED light in the top corner. Nothing seems to wake it up and Desktop Manager doesn't recognize any device is connected.

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. 

 

Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
cassie46
Posts: 4
Registered: ‎04-08-2010
My Device: Blackberry 8520
My Carrier: Orange

Re: Help my 8520 will not turn on

The Battery reboot did not work im just installing desktop manager do I have to connect the phone via usb when going through the process.

 

Thanks for your help

Please use plain text.
JSanders
Posts: 85,122
Likes: 23,020
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help my 8520 will not turn on

Absolutely you do.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
cassie46
Posts: 4
Registered: ‎04-08-2010
My Device: Blackberry 8520
My Carrier: Orange

Re: Help my 8520 will not turn on

I have tried downloading the operating system via the link provided I select orange uk network and then click on download blackberry device and desktop manager it then asks me to select my product which is not on there (8520 curve) any suggestions

Please use plain text.
New Contributor
cassie46
Posts: 4
Registered: ‎04-08-2010
My Device: Blackberry 8520
My Carrier: Orange

Re: Help my 8520 will not turn on

This is what I have done up to now. I have downloaded desktop manager and the message came up no software found so followed instructions on the note section. When trying to download desktop software it was not coming up with the 8520 so I have skipped this as I presume this is the same as the desktop manager is this correct? I am now in the process of downloading this onto my computer )see below for details) is this correct? Then I just re follow previous steps? 

 

For BlackBerry® Curve(TM) 8520 Smartphone
 
BlackBerry Handheld Software v4.6.1.465 (Multilanguage)

Package Version: 4.6.1.465
Consisting of:
  • Applications: 4.6.1.314
  • Software Platform: 4.2.0.135
  • File name: 8520wifiM_PBr4.6.1_rel465_PL4.2.0.135_A4.6.1.314_Orange_UK.exe
  • File size: 117.77MB
Note: The Software Platform and Applications version numbers can be found under Options-About screen on the handheld.

Please use plain text.
JSanders
Posts: 85,122
Likes: 23,020
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help my 8520 will not turn on

That OS will work.

 

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
areyes
Posts: 1
Registered: ‎05-24-2010
My Device: Curve 8520
My Carrier: Student

Re: Help my 8520 will not turn on

im running windows 7 and i cant run the code :smileysad: what can i do? i tried running it through the cmd and it couldnt find it and i even looked the program up but it wont give me the option of the unknown pin

Please use plain text.
hkh
New Member
hkh
Posts: 1
Registered: ‎09-03-2010
My Device: Not Specified

Re: Help my 8520 will not turn on

i got to step 4 but instea of sayin pin unknown it has my pin number and trys to connect and then does not show me any applications please help :smileysad:

Please use plain text.
New Contributor
Roshind
Posts: 4
Registered: ‎09-18-2013
My Device: Curve 8520
My Carrier: Airtel

Re: Help my 8520 will not turn on

2)  On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3)  The Application Loader Wizard will appear -- click "Next."
4)  In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN".  Click the "Next" button.

 

I have tried the above steps, but I don't get the "USB-PIN: UNKNOWN" its blank. What should I do please help!

Please use plain text.